UScellular & T-Mobile Authorized Retailer — Local services in Mount Horeb

Ordered an iPad on 6/23/22. Had it shipped to the store and they were to call me when it arrived. Well on 7/25/22 I received a letter from US Cellular telling me that my device hasn't been activated and it was shipped 10 days ago. Called that afternoon, was told there was an iPad there but she was with a customer and she'd have to call me back. She never did. I called back on 7/27/22 and was told it was there ready for pick-up and was told that they tried to reach me multiple times. I did not have any calls or voicemails from them. So essentially my iPad was sitting there for a week and I never knew it. I used this location because it was convenient between home and work. I'll think twice next time I have any...

I have never been treated so horrible nor so embarrassed in my 61 years of life. I have upgraded 4 lines in less than 6 months in this store which totalled over 4000. I agreed to meet a person at this Mt Horeb stored to sell one of the phones I purchased at the Mt Horeb location and was completely humiliated. I was told to NOT do this again at this location. I attempted to explain that I upgraded Friday and was cut off and told the manager would not like it. Ok, I tried again but, was cut off and told "if I want to complain, go outside ." Also,"there are cameras everywhere." I wasn’t complaining, I was confused. I am speechless, in shock and deciding what I am going to do here. February...

I went in to visit this location, after a very bad experience at one of the Madison locations. I was greeted immediately after coming inside by Alicia, who was very helpful and attentive without being pushy. She helped me choose a new phone, explaining the differences between each and allowing me to choose one that suited my needs. While I was there, she was very good about saying "hello" to others coming into the store, acknowledging them quickly but sticking with me until my transaction was finished. I will not go to any other locations after my...