Verizon — Local services in Mount Horeb

So, as a Verizon customer since 2008, I know a trip to a Verizon store for services or troubleshooting or new devices can be a dicey thing. Everything depends on the quality and expertise of the manager and employees, and that can vary wildly between locations. I can happily say that this (new) location is a superior example of how a Verizon store should be run. If you've been put off by past experiences at other stores, give this one a try (or the affiliated Verona store) and you will not be disappointed. Excellent customer service and efficient processes make this a go-to destination when other stores or other providers let you down. Believe me, I know what it is like to have an emergency with cell phones or internet service and how hard it can be to resolve these. I can't say enough about how responsive and helpful this store has been to me. Will post a similar boost for the...

Jeff was absolutely great. He took his time. He explained all the products he went through all of the expenses involved. Couldn’t have asked for a better person to work with. He was extremely patient. I was changing providers so it Was more complicated than just going in and buying a new phone. I hope next time I go in over Verizon store that he’s The...

Every once in a while, someone goes way above and beyond the call of duty. Malcolm is better than an example of that he far surpasses it. Because of a thoroughness, we bought a couple of extra pieces of hardware from this gentleman today. If I could say anything better about him, you wouldn’t...