Sterling Lanes — Local services in Mount Sterling

I have been going to Sterling Lanes for around 14 or 15 years. Its typically a nice establishment. You can bowl, eat and play arcade. They used to have sports playing on the TVs. On this occasion, my wife, my brother and myself decided that we would play three games of bowling. Between those three games, the lane froze 7 or 8 times. Nothing would happen. Reset wouldn't work. We would have to tell the employee. They would climb up in the machine and fix it. Over and over and over again. Then, during the last game, the lane did the opposite. It would start by setting the pins, then it would automatically life the pins, then it would reset the pins. After that, it would take the pins away and then reset again. While doing this, it was taking away the players turns as if we played them. We quickly went to the employee to complain. I mention that bowling is paid for by the frame and that it literally just stole our frames from us. No apology was given, no refund of any kind was offered and she switched up to a new lane where multiple people were already sitting for a birthday party. This is the most piss poor experience that I have had at Sterling Lanes this far. I really hope this isn't a trend. I typically...

Place just keeps going downhill. We took our 10 year old last Friday, played two games and she was hooked, the staff member raised the bumpers for her since it was her first time ever playing. She loved it and begged to come back the next day so we took her. This time was completely different, another staff member (fatter guy with glasses) refused to raise the bumpers for her. Said it was "policy" we told him we came yesterday and there was no issue. He said he didn't care it was policy. Our 10 year old did not enjoy her second time and now does not want to come back. She noticed other lanes with the guard up and kids using it older than her. Thanks for everything.. we have tried hard to find something she enjoys doing and you...

Not only is the staff incredibly rude, but the establishment treats all patrons as professionals and expects them to perform as such. I am in no way a professional bowler and I will happily admit I still use the gutter guard. Sterling lanes doesn’t allow customers under the age of 7 to use gutter guards. I’m only there to have a good time, not to participate in a professional league. I’m not one to write negative reviews, but I am appalled at the attitude of the staff member who was on the clock and the fact that I had to drive 45 minutes to not be able to enjoy my time for absolutely no reason at all. I will not be returning any time in the...