Tenth Frame Cinema — Local services in Mount Sterling

Great place for kids although unfortunately, inconsiderate & nasty citizens have brought bedbugs into the theater. Especially, theater number 3 for sure so be aware. I am highly allergic to them otherwise I wouldn't have noticed because I was bit on my elbow of all places. I really hope something can be done otherwise I've learned my lesson - I will never be visiting another theater sadly due to this experience. Most of us serve our country and just want to experience the rest of what little life we have left and sadly we can't because the public is so uninformed and uneducated ya know? They're connected physically and disconnected spiritually. We all play a part bc we're a part of the whole so I am doing my part and speaking up.

Also the bowling alley was extremely entertaining just freezing in there. I was so cold I was blue and sweating which is absolutely ridiculous because I dressed warm! Who wants to be uncomfortable while trying to have a good time? I do appreciate the service this place offers to the community and I only hope my review is taken into consideration for the safety of the public. (Which is hard to do, I know, I know, bc if you treat for bed bugs, how would you not know someone else may pack them back in? Or an employee? It's a pickle of a situation and I pray for a solution of some...

Would not recommend this cinema. Poor customer service. Employees did not get order right even after asking three times.

I asked two times for a water. Was not given a water. When my husband asked your staff where his water was your staff lied to him and told him you had given it to me. I also asked repeatedly for no butter on our popcorn, what did your staff do, she put butter on our popcorn. When my husband talked to you, you also mentioned that I pushed an employee out of the way. I never laid finger on any employee. So your employees lied again. We asked for water and no buttered popcorn and didn’t get what we asked for when either of us asked. I will go to great lengths to protect my family due to food allergies and dietary restrictions. When asked about food options, your employees need to be trained in this area and be able to a actually able to serve customers. In the end the...

Tenth Frame offers seating, games, air hockey and basketball shoot outside of the theater for people who may need to wait. One ticket line. Three concession lines. Bathrooms. Handicap parking. I believe there are 8 theater rooms, two with larger screens. All screens are rather new. 2-D and 3-D movies. Seats are comfortable. Wheelchair accessible. Arms lift between seats. Child seats available at ticket desk. Open 7 days a week. Movies listed on website. Through the summer they offer a free movie every Wednesday. (Adults and children welcome) *Sterling Lanes Bowling is located in the same building. Overall satisfied with Tenth Frame. The only complaint would be that within the last year they will no longer sell fountain water with ice. You can only purchase bottled water. If you want ice water.. you have to pay the same...