Baxter Regional Medical Center- Emergency Room — Local services in Mountain Home

I recently went to this ER after experiencing concerning symptoms — chest tightness, sharp back pain, dizziness, and a strange feeling in my left arm. We gave dispatch a 20-minute heads-up and stayed on the phone during arrival, but no one met us at the ER entrance for several minutes despite using the red phone and waiting right outside.

When I finally got in, I was put in a wheelchair and taken for an EKG, chest X-ray, and bloodwork. The nurse had difficulty finding a vein, which I understand happens, but there was little communication about what tests were being done or what results meant. I never really got a clear answer on my bloodwork, and I still don’t know what was ruled out.

What really alarmed me, though, was the behavior of the ER staff. While I was in a room, I overheard staff joking, blowing bubbles, making fun of patients, talking about how they “don’t care about the job” and even making comments about ethnic groups. That’s not just unprofessional — it’s dangerous in a medical setting where people come in scared and vulnerable.

The only person who showed real compassion was a woman doctor who suggested the pain might be nerve-related. But even that wasn’t followed up properly, and I left feeling more like I was brushed aside than treated.

I used to work in hospital security myself — I know things get wild. But patients deserve a team that takes emergencies seriously and treats people with respect. I truly hope someone in leadership sees this and works to fix what’s going wrong here.

Until then, I can’t recommend this ER. And based on my experience, I believe the facility urgently needs oversight and...

I recently had an extremely disappointing experience at Baxter Regional Medical Center that I feel compelled to share. My child was suffering from severe ear pain, so I took her to the hospital urgently. Unfortunately, the visit turned out to be a nightmare.

Upon finally seeing the doctor, I was shocked by his lack of compassion and willingness to help. Despite my child clearly being in intense pain, the doctor refused to prescribe any antibiotics or offer pain medication. Instead, he nonchalantly told us that we could wait until the next day to get a prescription filled. His dismissive attitude made it seem like he didn't care about my child's immediate discomfort.

We have insurance, so it wasn't a question of cost or trying to get something for free; we simply wanted to alleviate our child’s pain as quickly as possible. The doctor’s refusal to provide immediate relief was both baffling and infuriating.

I understand that doctors must be cautious with prescriptions, but in this case, the lack of urgent care was unacceptable. There was an evident need for immediate pain management, and it was grossly ignored. The experience left us feeling helpless and deeply frustrated.

Overall, I would strongly advise against choosing Baxter Regional Medical Center for emergency situations, especially if compassionate, timely care is what you’re seeking. Our child's well-being was not a priority to them, and I hope to never find ourselves in such a negligent medical environment again. Terrible hospital and I do not...

My experience today, with the ER in Salem AR was very poor. I would not recommend anyone use this facility if you have a choice. I was referred to the ER by another clinic to have a blood clot checked. While checking in the admission clerk did tell us there could be a wait but we just drove an hour so decided to wait. People came and went until it appeared we might be next. After waiting over two hours another lady came in with two very sick children and was told the wait would be two hours. Another lady came in with a younger gal and without even checking in admissions forwarded her to the counter in ER where someone came in from the floor and treated her cut on her hand that did not even require a stitch. He cleaned and bandaged it, and sent them on their way in all of ten minutes! This was not fair to those who sat and waited their turn without any triage taking place. I asked admissions about It and she said she did not know anything about it, but she was the one who got her taken care of. I told her to void my paperwork and I would take myself and my bloodclot somewhere else to be seen. I intend to file a formal complaint and hope I never require emergency services that send me to that facility. I read that recently this facility received 2.5 million dollars to improve care services. Today you failed! Unfortunately for Baxter I am also very vocal when I receive poor or no services, everyone I know will hear about your poor treatment of patients....