Video Only Mountain View — Local services in Mountain View

We were looking for a TV and couldn't get to the store before it closed, so we called and Fred helped us over the phone, which was great and he more than matched the competitors price on the TV and gave discounts on everything including delivery and setup, which was amazing and great customer service. Because we did it over the phone my husband went the next day to make sure everything was correct with prices etc. that we were given. The person who helped him the next day when he went in was Anthony. My husband said Hi and Anthony had no response, was very short with him and disrespectful. There was another person on the floor who noticed how my husband was being treated too. My husband is not one to complain often, but felt he was being treated unfairly and felt he was being treated this way because he is hispanic and Anthony was white and being discriminated against because of race. My husband doesn't use the racism card unless it is very apparent, I need to say this because I am white so racism is a moot point in our house. He was very indifferent, rude, not helpful at all, like he was not interested at all in making any additional sales, and my husband wanted to buy a sound bar as well. My husband has been in retail for over 30 years and is a meat manager and regardless of the day you're having you always put on your work face and help customers with a smile. The sad thing is we learned later that Anthony is the store manager and we talked to other employees there who were not surprised at all by his attitude and treatment and one person tossed it up to being young, which isn't an excuse. At the end of the day that was very shocking how do you have someone in management who treats people this way. I would never deal with Anthony again and will make a point of it in the future. I would like to say the one who helped us over the phone (Fred) was amazing. We had gone down a few days later as well because my husband wanted me to see the TV and make sure it was the one I wanted and we got there 5 min to closing. Fred was there and let us in. He showed us the TV, answered all of our questions, and showed us some additional features we were not aware of. He took us to the sound bars and explained about them. He was not in a rush, he was not pushy he was very helpful.

At the end of the day it's sad that everyone was helpful except Anthony, and he's supposed to be the leader and show by example. Hope others don't learn...

I had an excellent experience at Video Only (in Mountain View) with Reggie. I needed a new receiver. Reggie showed me three options and recommended one. I took his recommendation. It appears to handle all my audio needs (TV, phono, cd, tape, and DVD player) yet it cost less than the one that I purchased 9 years that recently quit. Reggie even checked the specs for my 9-year-old receiver to ensure that the new one would fulfill all my audio needs. I appreciated that extra effort.

My current TV was a 12-year-old plasma that still worked but was nearing the end of its life span. I had in mind a TV that I would consider purchasing – one that four video experts had recommended as the best. But I wanted to see what Reggie recommended so I asked, and he took me to that exact TV. The price he offered was a good one, so I bought that television.

The entire experience was brief but productive. I was in and out in a relatively short time and I value my time. Reggie was very professional.

I learned that Video Only does not have their own installation, unfortunately. They offer an independent contractor to install, or Reggie can install. I wanted the new TV mounted on the wall to protect it when the next big earthquake hits. The cost was $540 to install the wall-mounted TV, program the receiver to operate all the audio equipment, and take away the old TV. Whether purchasers should consider hiring someone else to install, I have no wisdom to offer, but it is worth consideration.

One thing worth noting, it that Video Only has a huge showroom and it is filled only with video equipment, such as TVs, receivers, and soundbars. So they offer a huge selection of products that general electronic stores might not be...

Customer service is absolutely unbeatable.

We had the worst-case experience of having our new soundbar die within 10 minutes of installation (we had it and our new TV installed by VO's installer), and, very shortly after, much more devastatingly, the TV died.

We can only speculate that the soundbar failing caused the TV damage; we know of one other person who had the exact same soundbar die (but it didn't take out their TV!), but we really don't know.

Video Only made it right.

They sent the installer back out with a replacement TV. The installer even tested the outlet that the surge protector was plugged into, and it was fine. We had to bring the soundbar back to swap out on out own, which they made perfectly easy.

If we had bought through some big box store, we would have had to deal with the warranty, replacement, probably shipping, all of it, on our own.

Our worst case scenario, which would otherwise have been an absolute nightmare, was handled spectacularly. I am so incredibly glad that we went with Video Only!

As if that wasn't enough, their price really was the best we could find. The installation pushed it up to equally expensive as a big box store, but that's only because we live so far out of town. If you're actually in the Bay Area, installation will be inexpensive and the total price will probably be way better than other stores.

We will definitely do business here again, and will be...