Chipotle Mexican Grill — Restaurant in Mountain View

My name is Julian Campbell and I’m using my girls account for this review cuz I can’t get over this negative experience… I used to work at this location for 3 years back when Chipotle was good and took a lot of pride in working here. I went back the other day after not going for 10 years and was blown away at the disrespect of the workers AND the manager. I walk in at 9pm on a Thursday and chairs are up so if I want to relax and eat my meal I have to go outside or to my car to do that. They close at 10 pm and it looked like they had already been closing up for awhile. The place was a mess and all the chairs were up so I literally thought they were closed when I walked in. It was not a busy night but having chairs up and mopping at 9 pm is ridiculous, in fact that’s even more of a reason not to be closing the lobby early. Not even McDonald’s does that. I get up to the burrito bar to order and I wait 2 minutes because the worker is not ready. I’m standing there smiling while the workers and the manager are literally saying out loud “where the hell are all these people coming from?” It’s just me and another family behind me. Like why do you need to curse and yell that out? Is this a generational thing? Super sad and disappointing. I really hope this is not a sign of the...

Where to begin. In my last 5 visits, here’s what’s taken place. Twice, they ran out of chicken, twice they had run out of fajita veggies, once they ran out of chips, and this evening, they made my order without chicken entirely. Once I made it home, I discovered it and went back to the restaurant. The manager told me they were too busy to make a replacement order, so I could either get a refund or a cup of chicken on the side. I asked to have a new order made and waited for it. When the manager came out, he told me I’d have to pay for the order next time, but they had been the ones to screw it up. Think of that logic..... I should pay a second time for their screw up. I hardly write any reviews or posts, as I like to give places benefit of the doubt.

But when a place screws up almost every time you visit, then a trend is formed. Having grown up visiting the first Chipotle on Evans St in Denver, I know they’d be disappointed at what this location is serving up, both in food and service. That being said, it’s still Chipotle and tastes amazing when they miraculously...

I went to chipotle and ordered my food. I placed my order with Brandon and took my food home. When I got home, I noticed that they got my order wrong. I have had this issue before with Brandon with poor customer service. Brandon has argued with me saying that I didn't order what I ordered and that it wasn't his fault that I didn't order it right. Mind you that I placed this order in person. I have talked to the manager at this Chipotle store about Brandon before and I was told that this would be taken care of and they would retrain him . I have not seen any improvement with Brandon or the store's customer service. I'm very disappointed in the service I recieved and hope that the customer service improves. I would warn anyone going to this Chipotle store that not only will they get your order wrong you'll also be blamed for it. Not only did they get my order wrong and have their employee Brandon blame me for their mistake, it also was at a...