Safari Pet Resort — Local services in Murfreesboro

We were just disappointed with the service that was provided to our pets when we boarded them this time. We previously boarded our lab here (summer of 2020) and aside from her getting an ear infection (we think from water getting in her ear when she was groomed, but accidents happen), we were happy with the quality of service provided. Due to the price of boarding our pets here, we chose a different boarding facility over on Thompson which was cheaper, for our last trip, and concluded that you get what you pay for after we picked up our dogs. Due to that horrible experience, we returned to Safari pet resort to board our dogs this time. Initially things started out ok, but we were unable to see our dogs on the web cams (they had one on one play times scheduled) so I called to see what times they were going to be out and get an update. So due to the holiday (limited hours) and my number being entered incorrectly into the system, I never received a call back/update. Ok, accidents happen- not a big deal, but we still would have liked to have seen our dogs while we were away. I even verbalized my concern to the scheduling supervisor, Miya, while I was there to pick up our dogs and told her about my previous experience at the other facility. I closed out the bill and waited for them to bring out our dogs. A little over 20min later they bring out our older dog. Not going to lie, I was a little suspicious. It’s never taken that long to get our dog. Then about 10 min later they bring out our other dog after Myia said that they were washing some mud off her paws from playing. She came out reeking of doggy cologne and urine. Her white fur was also stained a lovely shade of light yellow on her paws, back of her legs, chest, hind quarters, and tail. I ended up leaving a message to Myia on the way home since I just could not believe, for the amount of money we paid to board them here, our one dog was returned to me in almost the same condition as the other facility. This is exactly why we wanted to see them on the cameras. Why should we pay triple the price then what the other facility charged for the same treatment....... or mistreatment? Breaks my heart for them. They deserve better which is why we chose...

We boarded our dog in November and if I hadn't stumbled upon these reviews, I wouldn't have wasted my time writing my own. But here I am, so I'll pass on our experience. Our dog is old and not without problems. We had to go out of town and had to find a boarding facility. The choices here in Murfreesboro are lacking. I was impressed with my visit to Safari Pet Resort. From driving through the entrance to the facility itself, it's an impressive place. It reminded us of Disney Land for dogs. After visiting several places, we decided to board our dog here. We were very clear about our dog's problems and were assured that they would take good care of him. When we returned to pick him up after a week, it was like picking up a different dog. They helped us out to the car with a towel as a sling for holding up his back end. We never needed this before boarding him. Yes, he had trouble getting to his feet on his own, but once there, he could walk for half a mile. His routine had been a half mile in the morning and another half mile at night. It took weeks to get him to walk less than half that amount. We can't prove anything and were so upset that we never even thought about calling and complaining. What good would it do? We honestly believe he was neglected while in their care. In a week's time, under their care, he had become an invalid who needed a lot more help than before. I wouldn't say that they mistreated him, rather that they ignored him. We were told he would get his exercise while there and I think they didn't walk him at all, or expected him to do it on his own. This is a dog with muscle and nerve problems in his back legs, who loves to walk. Now he is a different dog. We are not at all happy with Safari and wouldn't recommend it to anyone. A fancy setting isn't enough. This is a business that should be about the care of the animal in it's charge. They really dropped the ball. We are now interviewing care givers who will stay at...

My shihtzu has been going to the Safari for 3 years! From her first hair cut, doggy socializing at day care, to her first boarding stay a year ago, there is absolutely nowhere else I trust to take my baby. I cannot brag enough about the Safari, their services, and staff.

I regularly used the doggy day care program when I lived in Murfreesboro. My baby would be picked up at my doorstep in the morning so I could make it to work without having to leave extra early to get her there and she would be dropped back off to me at the end of the day. That’s the definition of top notch service for a very reasonable fee. I love the added touch of always getting a report card for Lily’s activity during her visits which always reassures me she is loved and enjoying her time being here.

I always feel that my baby is in excellent hands and she comes out with a smile, happy, and goes straight to sleep in the car. Some of the same staff has been here since her first visit. Ally at the front desk is super nice and helpful. She always makes me feel like my requests are listened to and gives me peace of mind with any worries I have- same for anyone I’ve talked to over the phone when scheduling things as well! You can tell the people who work here have a passion for animals and care about the pets they interact with daily and that is super important to me! Laney has been Lily’s regular groomer for a while now and always makes sure I’m comfortable with her style and stays in communication with me about Lily’s visit.

As another review stated, I wish there was another location in Nashville as long as the integrity remained the same. Since moving away from Murfreesboro I have a huge issue with trying to find another facility that even comes close to this business in comparison and have not found another place I would trust to leave my baby during the day...