Muscatine Power and Water — Local services in Muscatine

We had been having lots of problems with pixeling on almost all of our stations and had tried to resolve the issues but nothing seemed to work. I called the office to schedule an appointment to have a technician come to the house and was asked if I wanted them to stop in on Saturday. I didn’t schedule the Saturday appointment but rather scheduled for the next week.

On Saturday morning, we received a call from the help desk staff and was told that someone could stop in within the next 15 minutes if we wanted… I said that would be great. Within about five minutes, two techs were at our door. I took them down to our family room television and within minutes they knew exactly where our problem was focused, replaced the bad piece and the TV was working perfectly!! The guys were awesome and so pleasant and cordial. Amazing!!!

The MPW staff are awesome and amazing to work with. We are so pleased with all of our experiences! Thank you...

I want to say thank you to everyone at MPW. Each time I have called for help, they usually take care of my issue on the first call! I have lived in several places in my lifetime and I have never had great service like they provide at MPW. They are also my ISP and WOW does our city provide some of the best internet out there. If you have never used anyone else for ISP, then you really don't know how good we have it here in town with MPW. I have also never seen same day/next day service for ISP either. Other companies might take weeks to get to you where MPW has come out same day or even the next day for tech support. Thank you to all of you at MPW for all...

We recently called about some issues we were having with our internet. Not only did the gentleman on the phone fix our problem, but he also corrected another issue that was slowing our speed that we were unaware of. If that wasn't awesome enough, we got an updated router swapped out as well that is REALLY nice! We love MPW! As an as active duty Navy family, we have moved around plenty, and have had our share of different utility companies. We absolutely mean it when we say you won't find better customer service anywhere else! Every time you call, for whatever reason, you are treated so kindly by the MPW reps AND they are so...