Dairy Queen Grill & Chill — Restaurant in Muscatine

Just went thru the drive thru and received my order and when I got to Kent Stein I looked in the sack, it was missing my receipt, napkins, fork for the salad and the salad dressing I requested and paid extra for. Since I was already parked for the Muskie softball playoff game I wasn't going to go back and lose my parking spot I left early to get.

Then when I talked to the manager she said I could come back and get a napkin and fork and salad dressing. I explained my predicament and she said stop by later for the salad. Once The game is over, I'm not going back for a salad. 2 or 3 bucks for the return trip and my time is more valuable than that, I asked for a burger or a blizzard. She said no.

Taking my business elsewhere and by the way there were many cars behind me so I was trying to get out of there to help keep the flow going. I'd say I will stay there and check my order slowly and carefully next time but highly unlikely I'll return to Dairy Queen.

Let me make it perfectly clear, I won't be back. On top of everything I said above, here's a pic of the salad that I paid extra to upgrade from fries. Container was a decent size but it was only about 1/3rd full. No reasonable resolution given for what I went through,,, I won't be back. Bad service and bad customer support. I'll...

Here is a typical experience for me at this location: The girl at the drive through will sound extremely annoyed when she asks me what I want. They won't fill the cup with ice cream when I order a large Blizzard. Usually between 1/2" to 1" all the way around from the top of the cup. I will leave feeling even more annoyed than person who took my order sounded because I don't want to feel petty for asking them to fill the cup. I avoid going back for several months (it may have even been a year once) even though I really like the Blizzards, in hopes they get new management; train their employees on customer service, or go out of business for making buying ice cream such a horrible experience. On the bright side, the experience does help me cut back on how much ice cream I eat, so there is a smaller silver lining around my...

I went to the Muscatine, Iowa Dairy Queen to get the advertised Salted Caramel Truffle Blizzard. I got to the window to pick it up and the window was open and they handed me this very soft, almost melted blizzard. When I asked them why they didn't serve it upside down and will I get my free blizzard. They told me to read the sign (a piece of paper) posted on the back side of the window (which was blocked). The said that people were making fun of them for serving it upside down so they were not going to honor the advertisement. This is the lamest excuse I've heard...because they laughed??!!! Come on people, stand by your product and honor the advertised special on TV or get out of business of...