We had visited this store in the past just browsing and their large selection took us back when we needed a furniture purchase. They were very helpful, answered all questions we asked, and even entertained my inquiry of color selections and ordering options. We were not pushed into a purchase at all, nor were they pushing to move merchandise out of their inventory like some other places we visited. We were also granted discounts for purchase of floor model items without our asking. We will definitely go back to Bob Loftis...
Read moreI went into Bob Loftis furniture prepared to buy a bed. The man was on the phone as I walked in. I saw he was busy so I went on back to the beds. I heard him get off the phone. But he never came back to check on me. As I was walking back to the front of the store he yelled across the store at me. He asked if I found everything okay?
I may be old-fashioned but what happened to the salesman coming over to the customer and asking if they needed help?
I'm pretty sure I'll never darken the door of a bob Loftis...
Read moreAttention , General Manager!!!!
We have bought a King Size mattress in nov, 2013. Soon after about 18 month it started to sag. In March of this year I call Sealy to complain and they referred me to the local store here in Grove. After lots of complaining finally a rep from Sealy came out to tell us that it was it was not sagging enough or we should pay and additional $200.00 to have it corrected at the factory... No one seems to want to handle this problem . Perhaps, you, at the Main location can give...
Read more