CompuDirect of Myrtle Beach — Local services in Myrtle Beach

I had some desktop PC issues dealing with constant blue screens of death. Took my computer to Compudirect to have them take a look at what was going on. Upon leaving my computer, I gave them information about what was going on with my computer and the issues i was having showing several pictures of the crashes and codes given. I was told "Ooh, yeah those are really bad errors to receive" and the guy got my info and printed me a piece of paper to be able to check the status of my pc on their site. They state that it takes 1-5 business days to fix most issues on a pc. I got my computer back about 2 weeks after dropping off. Thankfully they price the labor by actually touching the computer and not by test running. It took them out their time range to fix my pc but was able to inform me that my processor was bad after running all sorts of tests to it coming down to being either my processor or motherboard. Well got a new processor and was able to pick it up the next day after dropping the processor off. Upon inspecting my computer, its a little bothersome as my cable management was almost perfect to being a little sloppy, especially with my CPU cooler. Then not all my panel connectors are also not plugged into the motherboard. Its not hard to fix but could have had everything plugged in and nicely tucked the way it was or close to it. However, they did find my issue and was quick to tell me what it was and for 3 hours of labor, they only charged me for 2. If you have pc issues either similar if not worse, these guys know what to do and have ways to test around, I wouldnt get your hopes up on getting it back in that 1-5 business days deadline but they were super friendly and professional about my pc. Would not mind taking my pc back to them if i have another issue.

EDIT:after double checking my panel connectors, my my USB and HD Audio and 1 other 4 pin connector wasnt put back on. with that, im also noticing my exhaust fan is not working as it was. My case door is held by 4 thumb screws and on the back side of the panel there are 2 glass screen protectors that fit on the top and bottom corner of the panel. I am missing...

Took laptop from broken hinge. Used it at work all day. Shop had it for over 2 weeks. States some chip on the motherboard or processing board is not working and it is proprietary so they can only replace the whole board. Now I know electronics can break at anytime, but it just seems too coincidental that it broke while there. Technician stated that since they did not turn it on when i dropped it off they have no way to show it worked before I brought it in. It's convenient that they didn't check it. So pay $350 to fix or scrap it--had laptop for 13-15 months. Not sure how you have been in the computer business for decade and longer and not have procedures to verify equipment is working at drop off. Trust me, if I would have known something could happen I would have had them test it. Valuable lesson learned.

Response to owner:

Let me address something in your response:

You stated “but as you were told at checkout, if you damage a hinge…”. I actually was not told anything except that the person who fixes hinges would look at it.

My first call from your store almost 2 weeks after drop off was to advise me they were able to glue the pieces back together? But now the laptop would not boot up. They asked me if the technician verified it was operable at drop off and at that time I told them the technician did not but I used it all day at work. He stated they would have their technician look at it.

Again, not saying your team broke the board, but if your protocols are to verify if equipment works or not before drop off , then it was not followed. Also, the 2 weeks for the first call to tell me computer was glued back together seemed a...

Purchase of new computer. Decided to purchase a new mini PC computer from CompuDirect instead of a big box store. What a great decision that was! What I love about these type of stores, the computers have no bloatware installed and only programs needed for your particular use and they are normally less expensive. Everyone I met was very knowledgeable, friendly and wanting to help me with any and all questions. Installation went so smooth and fast that I didn't need to call them with any troubleshooting questions but they are there to help in any way including remote access to your computer when needed. Once again I love full service computer shops because they really know their stuff and are super helpful compared to buying online or a box store. I highly recommend CompuDirect for any troubleshooting/repair issues...