GEN-Y HITCH — Local services in Nappanee

Fantastic Product and Customer Service!!!

Here's the note I sent before I installed the hitch:

I talked with Ashley last week, looking for advice on what to order. She was very helpful on the phone, and we exchanged a couple of emails after I gathered the info needed to select the correct hitch for my fifth wheel. The last email I received before I had decided to order was close to quitting time and included an offer to help me on the phone with my order. I decided what I wanted but I didn't know whether I needed to order through her, or if it would be ok to just order online. I sent another email asking about that after closing time, expecting not to hear back until Monday morning. Instead, I got another very friendly and helpful message that let me know I could just order online. I was very grateful that she responded after hours.

I ordered a hitch and accessories after business hours on Friday. The order was processed early Monday and was promptly shipped out. It was delivered today [the following Wednesday], long before I expected it. I haven't opened any boxes and have nothing to say about the hitch yet (I'm sure I'll be pleased with it as well), but the high quality of logistics service by everyone involved in the process has astounded me. The packaging seems fantastic and the hitch and accessories delivered on a pallet and wrapped with plastic makes so much sense and is a better process than I have seen with other vendors. And the trucking company you used for delivery was outstanding as well. I was out of town today and didn't expect delivery. I called R+L customer service when I saw that the item was out for delivery, concerned that there would be a problem since I wasn't home. The customer service person there checked on the shipment and told me it had already been delivered. I thought "oh no, what have they done? How did they know where to leave it? Would I be able to get into my garage when I got back home? This is going to be a mess." Imagine my shock when I got home to find the pallet placed exactly where I would have asked the delivery person to leave it. And not in an easy place to drop it--it was placed on the driveway, but in a position not blocking anything. The driver clearly thought "Where would I want this big heavy thing if it were my house" and then put it there.

I have now installed the hitch, along with the goosepuck, and I absolutely love it. I'm coming from an Andersen Ultimate and was quite happy with that hitch. I just wanted to get bed space back when I was hooked up. I expected the Gen-Y to function just as well as the Andersen and hoped I would get some improvement in ride quality. I've taken one 300 mile round trip with the new hitch. Wow! The company says the ride will smooth out after a 1000 mile break-in period. Even without the full break-in, the ride is really smooth and solid. Having never used a traditional fifth wheel hitch, I'm not sure I know what chucking is, but I'm pretty sure I have none with this setup. I am really happy!

Now the two challenges:

First, this thing is really heavy, which makes installation a bit of a challenge. I used a small tractor front end loader to assist and was able to get it installed in a reasonable amount of time and everything fit together just fine. The hitch may or may not have fallen off the loader during the process, but I won't get into that. After initial installation, I needed to adjust to get a bit more bed rail clearance. Dropping the hitch down a set of holes was pretty easy.

Second, getting lined up to hook up is a bit more challenging than with the Andersen. After the first couple of hook ups with the Andersen, I was able to get lined up just using the truck's cameras and looking over my shoulder. With the Gen-Y, I have to get out and look, usually a couple of times, to get the hitch over the ball.

I have an F250 with a standard bed and factory puck system. The goosepuck is essential for me to have confidence with tight turns and is also necessary for reasonable clearance between the tailgate and camper...

This product is a chucking ENHANCER, not a chucking dampener. Additionally, despite what you have read, my experience with GenY customer service has been terrible. GenY will not support their warranty program, they will try to tell you everything is OK, when the fact is, their product is faulty and does not function to GenY product literature statements “Built-In Suspension Creates Up to 90% Smoother Ride”. I purchased the GenY executive hitch from eTrailer on 3/10/23, eTrailer sent the wrong unit and to eTrailer’s credit - they quickly took responsibility and replaced with the correct unit on 3/24/23. I installed on my DRV Elite Suites PS3 just in time to attend the SOITC rally at the Outer Banks on 4/13/23. When we left for this 750-mile one-way trip, the GenY load indicator was in the middle of the green zone, I measured the pin load at 5,200 pounds. Bedrail clearance was my reason for buying the GenY, it replaced a Trail Air on my DRV and a Reese 27,000-pound hitch on my 2022 F450. Bottom line, the GenY system provided no improvement in bedrail clearance, reduced truck bumper to trailer clearance, but the major problem is unacceptable ride performance due to harsh and severe chucking. The GenY does not meet manufacturer product claims. GenY states that a 1,000-mile break in period is required before the GenY torsion system is fully effective. My experience was that at 750 miles the torsion system on the GenY had sagged to it lowest point with the load indicator on the unit outside of the green (see pictures), this also resulted in losing nearly two inches of bedrail clearance. I believe the GenY has a metal-to-metal stop so that the lowest the indicator will go is the red/green transition. I called GenY from the RV park they verified that the unit would not sag further. I purchased a Curt gooseneck ball which was 2 inches higher than the Ford ball to regain bedrail clearance for my return home, having to rapid ship it to the RV park. Chucking became downright scary on the 750-trip home. As an example, chucking was induced every time my truck’s ten-speed transmission shifted up. Upon arrival home, I again contacted GenY customer service with a full expectation that GenY would replace the unit. Instead, here is their response: “I spoke with our QC Manager regarding your hitch. He said that you are in the correct unit and being at the top end of the green is normal after the break-in miles. As for the bedrail clearance he said that you would be able to lower the pin box down a set of bolts (with our pin boxes you are only required a minimum of 4 grade eight bolts per side) or use a B&W ball as they are roughly 1 1/2” taller.” This response, and GenY product performance, is...

Gen Y Hitch High Quality USA Made Products. Actual Customer Service. Here is my experience with Gen Y hitch. I had purchased their Executive fifth wheel pin box. I had used it for a little over 1000 miles. It was firm at first but broke in as they said it would. I then had the Morryde Independent Suspension installed and in doing so my RV got raised. You see Morryde tries to get the ride height level as a lot of fifth wheels seem to be nose high. I went from 13’4” tall to 13’6” tall. So I head over to Gen Y to seek help to get back under lower bridges,lol. Brady looked at my situation. My Gen Y pin box was all the way up and my adjustment on my B&W hitch was all the way down so an adjustment was not possible. Brady suggested swapping out the pin box for the executive goosebox set up. Now here is where actual customer service and a company that cares comes in. My pin box was used by now. They didn’t have to do anything for me but sell me the goosebox set up if I wanted. Nope they refunded all my money on the pin box and sold me the new Goosebox set up at a discount!. Not only that they offered to let me plug in and spend the night in the lot as it was too late in the day to accomplish all this. I was raised Christian and Gen Y advertises they are a Christian business. Honestly I never really thought about stuff like this even being raised that way but in today's world with total a lack of morals and decency it was an over the top surprise. So not only did I get all taken care of at the new Gen Y facility Brady took me on an AWESOME tour of the new manufacturing plant. Shout out to Ashley that handles the sales staff and the incoming phone calls and Brady for taking great care of...