Williamsburg Furniture Inc — Local services in Nappanee

I own a 2013 Forest River 3170 Sun Seeker Class C. I began noticing all of our furniture in the coach de-laminating towards the end of 2018. 6 months later, the problem is significant. As most of the furniture is fixed in the coach, it is no easy feat to replace or to get it reupholstered. This is also an expensive endeavor to repair/get all furniture reupholstered. After some research, this seems to be a widespread problem with Forest River RV's and Williamsburg Furniture. It is my understanding that Forrest River provided the furniture materials (poor quality/bonded leather) to Williamsburg Furniture. I contacted Williamsburg Furniture for replacement options on 08/02/2019. I spoke with Melody in the parts department. She was more than kind and provided me with useful information. They do not provide slip covers. They will provide (sell) materials for the upholstery if you provide the parts number. They can also sell replacement furniture but noted that freight can get expensive. She wanted to ensure i considered this when making my comparison. I was grateful for that...

The Ethics and integrity of this company are second to none. We purchased a motor home from Thor in May 2017. Within 18 months the fabric on the furniture started blistering and pealing. Our $250,000 RV looked a mess. I called Thor and the basically told me to bad. Nothing they could do because it was out of one year warranty period. They told me to contact the Furniture manufacturer, Williamsburg. What people need to know is that Williamsburg doesn’t pick the fabric to put on the RV furniture. The RV manufacturer does. Thor chose to put low quality fabric, Williamsburg only followed their order. So, even though Williamsburg was not responsible for the fabric choice, they went above and beyond to rectify the problem. They would have replaced our covers free of charge but we wanted better fabric. They gave us a great price to upgrade to a superior ultraleather fabric. Within 2 weeks of selecting fabric, we had all new covers shipped free to us as well. Their customer service rep, Melody, was an absolute pleasure to work with. Highly recommend...

Wonderful experience working with Melody! We purchased a used coach and shortly thereafter our furniture started falling apart. After calling the coach manufacturer, we were re-directed to Williamsburg Furniture who provided a clear understanding of what was going on. Apparently our upholstery fabric (chosen by the coach manufacturer, NOT Williamsburg Furniture) was made in China and happened to be a bad product. Again, no fault of Williamsburg's. We were able to get new furniture covers for our coach and working with Melody was such a pleasure. The pandemic has put so much stress on so many business in terms of supply chain issues and especially the labor shortage, but we were patient customers and waited 8-10 weeks for turnaround of the new furniture covers. Melody kept us in the loop providing status updates and she got back to us right away if we had questions. We couldn't be more pleased with the customer service provided by Melody and her team at...