Planet Fitness — Local services in Nashville-Davidson

I called today and spoke with Blake about my account. He was extremely rude and ended up hanging up on me. When I called the first time he rushed through the call and directed me to the corporate office which he didn’t have the number or offer to look up the number. Told me I could google it myself, which I did. Upon calling the corporate office they explained I needed to speak with a manager at the location I was a member of. When I called back and asked when a manager would be in as one is not there until Monday. When I called back to ask when a back to ask when a manager was in he explain she would be back Monday. I also explained so no one else would be given incorrect information that corporate could not help any issues had to be taken up with the manager at each location. His reply tot hat was I know that, so I asked why would he direct me somewhere knowing I wouldn’t be assisted. He told me I didn’t ask if they could help me or not. Well if I am calling in with an issue and I’m asking for someone to assist me that certainly does not mean send me to some place that cannot help then he hung up in my face.

I have been charges over a year for a service I have not used, which he was able to confirm. I no longer have a barcode as it was collected when I can cancelled and provided proof I was moving.

I really need a manager to call me to...

I did a 1 year contract with Planet Fitness where I pay an initial membership fee and then $10 for one year. However, I was charged $42.16 for another membership fee after my contract was up without notice. I went in to make sure I was canceled and get a refund for the random charge. They were unable to help me and let me know that they send out reminders for cancelling so people don’t receive the charge. I had never received an email or notification from them for the entire year. I found out they had spelled my email incorrectly in their system. (Had I received the communication and reminder, I would have canceled in a timely manner.) After the staff found out they inputted it wrong, they still did nothing and just referred me to corporate. I called corporate who bounced me back to this Hermitage location. I am going in circles at this point. So far, I have received poor customer service and help. I have now had to email the Hermitage manager for help. We will see if this gets resolved. Hoping it does and someone can help. UPDATE- The social@planetfitness person responded and it looks "nice" but when I emailed them, they did not help whatsoever. It seems this business is only concerned with money and not a human connection. I WILL NOT be returning to Planet Fitness ever and will let my friends know their lack of...

Cancelled membership and they continued to charge my card for two additional months. Called and spoke to the regional manager Brandy and gave her the details of what happened and expected she would acknowledge their staff made a problem and did not cancel my membership properly. Instead, because they had no record of the cancellation and I was treated as if I was lying --even though they had evidence of me coming in the day I said I came in and cancelled my membership AND had not been back since over the period of 2.5 months. I couldn't believe it. I've never cancelled a membership of anything and had someone continue to charge me afterwards. I understand we all make mistakes and it is how you handle it afterwards. This one star rating is targeted towards the failed cancellation process and nore so the interactions I've had with the regional manager and her inability to treat my problem with seriousness and follow-up on our conversations when she said she would. The bottom line, if you cancel your membership make sure they have the right email address to send your cancellation to AND don't do like I did and trust there will be no more charges. Check...