Jewelers Mutual Group — Local services in Neenah

Let me re cap. I was insured until May 2021. I paid my dues. Your company was dishonest about my coverage in Europe. I canceled. Nothing was clear. Nothing. I said I would let you know when I return to the USA. I checked to see how to reinstate in July 2021.

Ms. W. What does this recall mean? I received three of these messages (see below) this morning and one phone call from Paula. Let me re cap. I was insured until May 2021. I paid my dues. Your company was dishonest about my coverage in Europe. I canceled. Nothing was clear. Nothing. I said I would let you know when I return to the USA. I checked to see how to reinstate in July 2021.

I was insured in July, according to you, unbeknownst to me. I received no letters, emails or bills. I didn’t know I was insured. Since I did not know, I called in September to reinstate, to be told by April all was well. I would receive calls within three days, fixing the “mess”. No calls. She will change the date. She wanted to know where the jewelry will be when and which bank to make sure vault coverage is included. I gave her the date and time. That must be an inside joke. That conversation wasted at least an hour of my life. I was ignored immediately thereafter, even after calls from me trying to figure out what went wrong.

You called me numerous times but left no extension number, hence I talked to Maxwell when I returned the call. Why call me if I can not return the call? According to others, this “mess” was in underwriting. Your company admits that it is a mess in writing. You forgot to add an $18,000 bracelet for months last time and again now. I reminded you all numerous times. I got a bill for the July coverage at the end of September. I called to correct it. I got a declaration of coverage for July at the end of September. I called to correct it. I wrote emails correcting you only to find an internal corporate correspondence from you to others in my email inbox.

I received a notice of cancellation for July at the end of September. Apparently I am not insured because I now, this month, don’t have updated appraisals and photos. I sent at least 40 photos and professional appraisals last time you said I was insured. I don’t do apps. I don’t know how.

I received a call from a Paula this morning, 9/29/21. This is all beyond her pay-grade but I need to send photos anyway. I had graduated from clerk to elusive underwriter, now back to clerk. You have the same photos from last year, this year and all the same appraisals I’ve sent you. They coincide. The appraisals have photos on them. Appraisals are very expensive. So do my emails. I asked why I have to start from scratch? I tried to call the CEO of the company, only to be put on hold for a very long time, then I was disconnected. I received three redactions also. I am sure only your company knows what they...

I absolutely recommend to NO ONE who needs insurance on jewelry! No one should deal with these people! I mailed my luxury watch to a friend to have it polished, and it was lost in the USPS. I had insurance on the watch through the mail (USPS) and requested to have it SIGNED for upon delivery. Long story short, someone at the post office SIGNED for it and my watch never made it to it's destination. (2 day express and signature requested) I talked to Jewelers Mutual, made a claim, filed a police report, proof of mailing receipt, write a written statement, have it notarized, and it's been nothing but procrastinating since submitting these documents. Jewelers Mutual informed me that I would have to wait for the USPS to pay for my missing package. Waiting for the United States Postal Service to pay for my package may take up to 6 months from what I heard from this mail woman that I know. Jewelers Mutual thought that I should wait until the post office give me a response before they (Jewelers Mutual) step in and actually replace the watch that I had insurance on through them. Amber Saunders Claims Examiner – Personal Lines Jewelers Mutual Insurance Group Amber has asked me to provide her with all types of information that has NOTHING to do with the insurance and is treating me as if I'm not a valued customer. I'll copy and paste on of her messages here for everyone to see.

email from Amber Saunders ⬇️

Hi Rickie,

Thank you for sending this in. Did you also file a claim through USPS? If you did, this may be something where their coverage would come first and then ours would be in excess. Since one of their employees signed for it, it sounds like this could be on them to look into more first.

Then, she asked me to provide her with the name and number of the person that I was mailing the watch to. They have absolutely nothing to do with this scenario. What the hell is she going to do? Interrogate them? As she was already told by the USPS that a mail carrier signed off on my package when I asked to request a SIGNATURE upon delivery.

Amber Saunders & Mary latest email ⬇️ Hi Rickie,

Our shipping contact at USPS advised you should be hearing a response within 10 days- has USPS contacted you regarding this claim? Since it was filed on 9/28, a response should have been provided to you. They also sent us the screenshot of the signature from when your package was signed for at that residence. Due to COVID, the “C-19” was signed by the carrier as they are not having customers sign for packages unless the package is specified as “adult signature required” apparently.

Per my manager, Mary, she would like the name and contact information for your friend so we can verify the situation with them.

Thank you for your help. If you have questions, let us know.

PLEASE DO NOT GET INSURANCE THROUGH THESE PEOPLE, YOU ABSOLUTELY WILL NOT BE VALUED AS A...

I would love to give no starts, but I can't. This company has totally let me down. Last year I applied for insurance for my ring. Upon answering the questions about whether there is any damage, loss or previous claim I had answered no. I answered this because there was no damage at the time of me obtaining the insurance. I went almost a ful year with this insurance. Then in late Juy 2023 my jeweler noticed a chip in my diamond. So I filed a claim. My claim was initally approved then after about 2-3 weeks when I went to my jewelers to pick out my diamond I was told that Jeweler Mutal is now denying my claim and accusing me of insurance fraud. Now as I said, I answered no to the question about damage, loss or previous claim because I was thinking about the current setting. I did years ago have a different claim through another insurance company where my center stone snapped off and I lost it. My current jeweler replaced it. Jewelers Mutal is now saying that due to "human error" is misunderstanding and clicking no to that question there is nothing they can do and is still denying my claim. I have tried for several weeks to appeal this. I even showed them picture of my previous claim showing that the center stone was completely missing and that this claim is for a completely different diamond. I have spoke to many people about this even my jeweler any every single one are in agreement with me that this is not right. They did refund me my policy money that I paid last year, but they did take my money when I had renewed my policy. I used to have my ring insured through my homehowners, but I went with this company because my jeweler said "they are the best" and I didn't have to pay an arm an a leg for a peace of mind. But now, I do not have a peace of mind, instead I have anxiety an added stress that I have a ring that has a chipped diamond and there is nothing I can do other than contact a legal represenative to which I cannot afford. Please think long and hard and do your homework when you consider using this company. The insurance claim girl, Kalie, was not helpful at all and infact she dismissed all my concerns. I had to make several phone calls to speak to someone that I thought that may have mattered in helping me, Patrick. Even though Patrick, was polite he too was not...