Hoosier Rc HobbyPlex — Local services in New Albany

I'll preface this by saying I understand and respect that every private business has the right to run it their own way.

My friend and I brought a Traxxas Rally, Slash 4x4, and Rustler to the shop in hopes of knocking the dust off turning some laps during open practice night. I am fully aware none of those vehicles are "race" kits but I do not live close enough to a track to invest in a purpose built race truck. I've been there, done that, got the t-shirt. I play with my toy cars and an RC10T6 would just gather dust on my shelf.

That being said, we both carefully reviewed their website and noted that none of our cars fit in their classes. That's fine, we aren't here to race, just to take a break from the backyard. I have raced before at P&T and SRI when they both still had tracks. I know proper race etiquette as did my friend. We were aware that they had to decide whether our vehicles would be allowed on the track. Having raced Short Course before I figured while not being "race kits" the two Slashes should be fine, if not the Rustler which is a Stadium Truck. Imagine our surprise when we were turned down for a "street car" (rally, which is just a Slash 4x4) a "Stampede" (Rustler) and a Slash 4x4, which I was told could only be raced on the oval...where they only race Slash 2wd. The immediate lack of knowledge and condescending tone were all we needed to know we weren't at Scale Reproductions or Hobbytown anymore. I understand they have the right to refuse service, but without reasons given beyond "we don't run those here" I can't help but feel a little insulted. I get that indoor clay tracks are a lot of maintenance and yahoos tearing it up would be frowned upon. But they didn't know us from adam - they just saw Traxxas and formed their opinion based on that.

Disappointed, we still decided to have a look around at a very well stocked and priced store. It's a shame half the vehicles they sell aren't allowed on their track. I purchased a set of tires and wheels and got MORE condescending tone when I checked out.

Respectfully, we won't be back. Gatekeeping is bad...

A friend and I thought we’d see what their tracks were all about granted we didn’t have any kinda “race” buggies but after reading their wed page we thought they would let us run a couple of practice laps with our slash 4x4 and traxxas rally. We were rudely told they don’t do slash 4x4s which is what a rally is the lack of knowledge by the people at the front counter is very frustrating as they called the rally a “street car”. We decided we’d have a look around the well stocked store as not to waste our 45 minute trip we weren’t offered any help or asked if we were looking for something specific. If you decide you’re going to go I suggest staying away from the blond headed lady as she’s very rude and very loud or finding a different hobby shop needless to say my friend and I will not be back due to the lack of respect from employees as if our money isn’t green enough. First impression is a lasting one and...

Elite 10th scale buggy racers track, the largest indoor I've seen so far.

1st time coming here from out of town and was greeted with open arms and treated exceptionally well by everyone.

The owner, staff, and racers were all friendly, helpful, and great.

Store is stocked to the brim, and there is a large vintage operation for repairs,builds, and parts.

Race stations were very clean, wifi was strong, and there were plenty of vending machines for snacks.

Definitely one of the best tracks and operated R/C stores in the country, hands down.

One thing to note, although its clay, racers run carpet drive train setups with...