Mill Outlet Village Inc. — Local services in New Bern

I purchased fabric and incidentals for a re-upholstery project. I drove almost 2 hours to get there. Young lady that helped me was wonderful but turned me over to someone else which, I believe was where the problem started. When I started on project I realized that she completely forgot one item, cut another to short, zipper was cut halfway through and when I rolled out the ordered fabric there were dirt marks I had to work around and many flaws that I had to repair. I called and spoke with the young lady who had originally helped me and she said, "We will take care of you next time you are here, just photograph everything". When I went back into the store, photos in hand along with receipts for replacing what was wrong, the manager basically said, "tough luck". I will never shop at that store again and would not recommend it to anyone. They clearly do not stand by their products. Worst service I have ever had. If you do choose to shop there, check EVERYTHING before...

If you need fabric to recover seats or foam to replace some sagging couch cushions this is the place to go. They also have a large selection of Sunbrella fabrics to freshen up that faded fabric on your boat . The ladies working here are the most knowledgeable and patient folks you'll ever meet. I've ventured into some unknowns, at least for me, in the area of upholstery. I also know I've asked them some silly questions and they just smile and say: "I have a suggestion." or " Let me show you this." They can make your undertaking turn out so much better with their...

I saw a tag that said $12.99 for buffaloe print. I asked for 8 yards. She said $273.....I said ";excuse me?" ( many precut prices on that roll) tag belonged to roll above. I think they should verify price with customer on expensive fabrics before they cut. I believe it was price gouging on the popular gray plaid fabric. I've seen so much less expensive since then. I did buy it since it was my error, but not going back. There goes my spending money for...