New Boston Service Co. — Local services in New Boston

A good friend referred this company I had them out for a problem with my AC tech was polite cleaned my coils though I'm still concerned with the humidity level in the house. I called for a plumbing issue and as I always do I introduce myself and ask how the person I'm speaking to is doing... I can always tell when they don't reciprocate tmy greeting that it's probably not going to be an enjoyable experience. I was correct. The lady on the phone had a tone that made it seem like I inconvenienced her by calling for service. Weird since that's why she has a job. It's one thing to explain that it could be next week before you can come out it's another thing when your tone says "I'm annoyed you called" bc then it sounds like you are actively encouraging me to go elsewhere... So I will. I'm paying you for service so I don't feel the need to convince you to schedule me. The person that answers the phone is a customer's first impression, it's their job to be pleasant and helpful..this woman was...

Fast and reliable service! My husband had just came home from surgery and a/c went out. We had maintenance insurance through sears and they asking for 100.00 deposit and someone would be out in two weeks. Two weeks? Sad, and I won’t repeat what all I said but then I call New Boston Service they came right on out after hours. A/C part had to be ordered but they did make us comfortable with a replacement until the part came back. And I called insurance and canceled. I wished I could think of insurance company I would definitely put...

We have used New Boston Service for several years for plumbing issues and air conditioner maintenance and repair.

Our central heat/air conditioner went out requiring complete replacement and New Boston Service got the unit delivered and installed as quickly as their scheduled jobs allowed.

The installers were friendly, professional, informative and worked all day in the east Texas heat to get the unit installed.

We will continue to entrust New Boston Service with our needs and will continue to refer others...