Mercy House New Braunfels — Local services in New Braunfels

My husband has been at Sodalis/Mercy House for over a year now and I can't say enough good rhings about the compassion and competence of the lovely staff. He began as a participant in adult day care and often when I brought him back to our house after a day there, he'd say, "I don't want to be here, I want ro go home!" (Meaning back to the facility) So when the time came this January to place him permanently, it was an easier than normal transition.

This is, indeed, a homelike environment. Others look so intimidating, like a giant complex or hotel, and if you're dealing with memory loss, that's an added complication. At Mercy House, it's like an actual home with adult children taking care of parents or grandparents in an intimate, personal setting. The Aides are always asking the residents if they're comfortable, want a glass of water or a snack, or if they're cold or need the bathroom...just the kind of attention you'd give at home. And it smells good! Never a smell of stale urine or other unpleasant odors.

Oh yes, and there's Honey, the facility dog, who knows how and when to offer comfort and the bird feeder in the lovely little enclosed yard where residents can stroll or sit on the covered porches and enjoy the breeze and each other's company under the big shade trees.

Yes Sodalis sold this facility to Mercy House. But the new management is amazing in their level of commitment to residents and their families and any ideas you have about possibly improving your loved one's experience are met with full support - and ACTION! Sometimes I go in and find little improvements I'd meant to get around to (like a wreath on his door or the bird feeder outside his window) only to find it done! - probably by Jamie, the Activities Director, who's always adding nice touches, or Chestin. the Executive Director, whose answer is always "Of course you can do/try that!" He supports anything that adds to the resident's comfort and the family's concerns as long as it doesn't violate regulations. In fact, he offers to help!

As my husband has deteriorated from walking, talking and socializing to bed and wheelchair bound with minimal ability to communicate, their care and personal concern for him have accelerated with his needs. But others have different needs, and during my year of frequent visits, I've seen these Aides deal with situations involving aggression, "dementia frenzy" and distress of various sorts and always they have calmed the resident or deflected them successfully so the undesirable behavior doesn't escalate.

I've had personal experience with memory care facilities with great reputations in other states but they don't measure up to Mercy House. I can't believe our good fortune to have found this little gem right in...

Jenna and her staff are absolutely phenomenal! Short of doing God’s work, it is clear that they genuinely love what they do and truly love & care for their residents!

Although I do not work at Mercy House, nor have any friends/family that reside there, today I took my two horses in for a visit. While there, I got to observe how engaged their residents were. Jenna and her staff/nurses were totally in tune with each person who chose to participate. They were able to bring residents out of their shells and encouraged them to participate by pinpointing strengths and likes/dislikes.

No one was forced to participate, but by the end of the visit, the majority of residents were thoroughly engaged and it just melted my heart. It was so touching to see them light up…and I just felt like they were all one big family.

If you’re ever in the position to seek a place out such as Mercy House, put them at the top of your list. I’m certain you won’t go looking elsewhere. These guys and gals are top notch and we’re looking forward to visiting again!

Thank you, Jenna, and thank you Mercy House staff and residents,...

Moving my husband from a fancy facility in New Braunfels to the comfort and care homelike environment was the best decision my sons and I made for him. We only regret not having done it sooner. All of his caregivers were passionate about their residents. An example of this was one of the young ladies told me their rule was to treat each person as if he/she were his/her grandparent and that rule was not to be broken! Mercy House is a first class facility from Cheston and Laura to their entire staff. My husband’s stay was short lived but I always knew he was cared for. Many thanks to an outstanding group of...