SaferWholesale.com — Local services in New Lenox

Update — May 3rd, 2022 I gave Safer Wholesale over two months to try to be honourable. Clearly, the proprietor has no interest in honour. So, 1 star you get.

Ah, by the way. My friend who arranged to help me get my trike to a mechanic, passed on the word from him that apparently there were screws missing? You guys shorted me on essential components too?

I hope you guys are ran through the cleaners by law enforcement and go out of business soon. Taking advantage of unknowing, naïve folks like us. (Makes me sick, honestly.)

{Original review, below:}

I'm starting to regret doing business with this company. My two-star rating is very likely to go down to one, if my prediction of how Safer Wholesale's customer service handles me this week—the business week of Monday, February 21st, 2022—plays out as I assume it will. (In advance to the "owner": I don't want your canned response expressing "how sorry you are" I "did not have a pleasant experience with your business," or that "customer satisfaction is your top priority." Because if the pursuit of Customer Satisfaction truly was your goal, so many other people wouldn't be on your review page saying otherwise.)

No assembly instructions were included with my trike. The assembly video given on the web page of the trike I bought glaringly omits mentioning anything about how to set up its front wheel, rear axle, brake discs, the windshield, etc. The battery wasn't fully charged either — thankfully I'd anticipated this, having gone ahead and bought an automotive battery trickle charger just in case. (Which, as a general rule—and, to be fair—is, as an owner of a motorsport, good to have: regardless of who you buy the vehicle from, or who manufactures it.)

Two customer support tickets requesting help have gone unanswered. I've submitted a third one at 12 this morning, which I assume also will go unanswered.

One call on Wednesday, the 16th last week, for trying to reach someone who could help me with figuring out my windshield installation, led me to a rather unprofessional "mechanic" who clearly has never performed work with my model of trike — and wasn't willing to try to get this figured out or resolved, even after I explained to him I'm not familiar with automotive matters, thus couldn't provide the technical terms (I assume) he's familiar with to precisely articulate what I wanted to communicate.

The next call, which I made right after that one, the attendant put me on hold.. ..And after 13 minutes of waiting on hold, I was hung up on.

A third and final call, placed directly after that last failure: I requested (very respectfully) if I could speak with the person who handled my order in January—my order handler told me if I ever ran into any issues with anything with my trike, or ANYONE in trying to obtain assistance with my trike, to get her on the horn—and was told she wasn't in yet.

"Alright. Can she give me a call when she's able?" "Yes, sure. May I have your telephone number and name?" "Ah, yes. My name is Rashid, telephone number ---.---.----." "Okay, I'll give [your order handler] the message." "Thank you! I really appreciate it!"

That was Wednesday. And since Wednesday? Nothing. No calls. No eMails.

I can only conclude, either this message was never relayed to my salesperson; or the message was relayed, but I am being avoided.

Safer Wholesale. Why are you like this? I just wanted a dang trike, to help me with my transportation mobility, so I could expand my employment opportunities. I did not want a headache. This all could've been avoided, probably, if you had exhaustive assembly how-to´s on your site for people like me who can't spare the extra expense...

HONEST REVIEW— Well about 3 months ago I bought a Vader125 (Grom Clone). When I got the bike the box was covered in a black wrap, similar to plastic wrap. After removing the wrap it turns out the box was wrecked and had holes where something must have hit and broke threw the box (maybe a fork lift?). Once taking the box off I came to find out that the metal casing around it was also completely bent in and hit the bike. My bottom fairing was destroyed, the turn signal was all shaved and scratched up, the side fairing had a quarter size scratch down to the bare plastic, and my rear tire hugger was all beat up. If you do decide to purchase something from this unprofessional disgrace of a company do yourself a favor, if your shipping box is wrapped in this black plastic wrap, refuse the shipment! The problems don’t end here though. After assembling the bike, it did run just fine, I then decided to request my title and put in a claim for the defective parts. The title request form was just fine, or so I thought. After waiting about a month I received my title, turns out that the title said the wrong model, type of vehicle, HP, and shipping weight. This is a common issue as well, I’ve heard from ATLEAST 4 other people who have had this same issue with the same exact bike! Although this could maybe be a issue from the manufacturer? Anyways, I didn’t understand where I was supposed to talk to customer service for titles. After many attempts to reach someone to talk to from phone and email I was told to fill out a ticket in the titles department. The problem is though that I already did this and I need to tell someone what happened, not send another form just to get another copy of the same wrong title! Its fine I figured though, I’ll just fill out another ticket. After filling this ticket out I waited another month and didn’t receive anything. Finally I searched for about a hour and found a different form I can reach customer service in the title department at. After messaging customer service I was asked for my vin number to get the right title. So I did just that. SUPRSINGLY I finally got my correct title about a month after (still has the wrong HP rating but I can work with that). So although I did get the right title I shouldn’t have had to wait 3 months, what if I needed this for daily transportation! (Luckily this is a toy for me). But just wait, there’s more! After sending a claim for the defective parts on the bike i was replied to by the parts department who made it seem that “none of my issues matter because the bike will still run”. After a few messages and photos of the issues were sent back and forth I was given a tracking number for my parts. While talking to the parts guy I made it specific I mainly just wanted a replacement turn signal and I didn’t really care about the rest. After some issues with the tracking number were taken care of I eventually got my replacement parts. After opening my poorly packaged box with parts in it, of course they forgot the main part that I wanted, the replacement turn signal. At this point I have given up. Clearly this company is not nearly professional as they make it seem to be. Overall I will never work with this company again and I certainly would not recommend it, even if...

Poor customer service-you’ll get the runaround!! Purchased a Termite Mini golf cart on 3/6/22, it was delivered 3/23/22. The golf cart starting losing power on 4/17/22 and then 4/18/22 as I was driving it down a hill at the campground the brakes gave out resulting in dr visits. We started working with John in customer service the following week and he said he would get parts sent to us, no email or tracking number sent to us. Another phone call nothing had been sent. 5/5/22 call made to John and tracking number provided. 5/5/22 tracking number ran and verified ticket printed. 5/8/22 tracking number ran and nothing picked up by UPS. Call 5/9/22 back to John could not give clarification, states that happens and he can’t help what UPS does. Feels like a MAJOR RUNAROUND!!! We have a new $6500 golf cart that is sitting on blocks waiting for parts-still under warranty!!! 5/31/22 update! Still no parts and golf cart still on blocks with no resolution. My husband called and spoke with this same customer service rep in parts within the past 2 weeks and was told parts are in the US in California and awaiting for those parts to be picked up and they would be sending new parts-none received to date. Today, 5/31/22, called back to parts rep and he now says he didn’t say that and after more run around and no resolution the customer service/parts rep(supposedly the supervisor) hung up the phone during the conversation with my husband! Please beware if you try to deal with this company—-we feel like this we have been scammed out of $6500! On to the next step! This is ridiculous for a new golf cart that was just received on 3/23/22!!!! Update 6/22/22 Still no resolution to fix our golf cart after multiple phone calls, every 2 weeks. The parts dept tells us at every call the parts are expected in the next 2 weeks. I have asked for a call back from a manager/owner and been told they will give the a message to call and should receive a call the next business day-still waiting! We still have a New Golf Cart received 3/23/22 and lasted about 3 weeks-sitting on blocks-has a 1 years parts warranty-no assistance from this seller to provide the parts for the Golf Cart! A real hassle!!! Update…2/7/23; still no resolution with regard to Safer Wholesale sending parts to fix our golf cart. After many phone calls and always being told they are working on getting the parts; I’m sure they were laughing when they hung up the phone. We made the decision to find a service tech and had to pay to have our golf cart fixed and paid $600.00 out of our pocket for something that was suppose to have a warranty. Spoke with Safer Wholesale and they would not cover the cost of repair. Again we got the runaround combined with lots of attitude-rudeness to the max. Be preying you choose to buy from...