RadioShack Dealer New Prague - The Electronic Connection, LLC — Local services in New Prague

Monty Denn from The Electric Connection was fantastic. Our three TVs on two floors are now receiving a multitude of channels. We've spent the last 12 years fighting with small indoor antennas (and losing!), having been told by our electrician that the large antenna they installed in the attic just wasn't "working right". Monty explained why the little indoor ones won't work where we are (too far from the originating signal) and suggested a site visit to diagnose and fix the problem with the large antenna in the attic.

He discovered that the attic antenna was damaged (were we sold a used antenna in the first place or did the original installers damage it? We never handled it and have never been in the attic...), was missing parts, and was positioned incorrectly (backwards and aimed in the wrong direction). With an amplifier attached in the basement to the main bundle of coax cables (no clue what it's called) and some futzing in the hot & steamy attic, Monty got all three TVs working beautifully!

Wish we'd done some investigating years ago! Maybe we wouldn't have been so frustrated for the past 12 YEARS!!

Monty was here for about 80-90 minutes, supplied the coax cable needed, the amplifier, and some connectors. He also carried around a couple of ladders, including a large (very dusty) extension ladder from our barn. I had no trouble at all writing a check for $200. Best money I've spent in...

One of the last ones left. It's a franchise store and it seems Monty is in the business out of love for electronics.

Well stocked, and a knowledgable staff.

Edit: I will give proper credit to Monty; after my prior review, he reached out to me personally to make things right.

He's an owner that actually cares what the customer thinks and wants to make us happy. In 20 years of customer service I have never had an owner reach out to the customers in such a positive way.

Thank you, Monty. Your dedication to the customers sets you high above the average retail establishment! Hopefully your store will...

One of the best places a techie like myself can go to on his self care night is a rare Radio Shack located in downtown New Prague, Minnesota! Their old slogan was "You got questions, we have answers." was definitely the impression I got from the guy who works at the store! He's been there for 32 years! Also very rare! In their hay day, there were over 7,000 locations. Now there are only 400 stores left and they're all independently owned. Like taking a step back in time when...