Mullinax Ford of New Smyrna Beach | Dealership — Local services in New Smyrna Beach

When I went to the Ford motor place, I had an appointment for September 30 at 10 AM. They didn’t have me in their computer that was fine. They took me anyway I had a text message confirming that they didn’t check the text message but they took me anyway my car was there for six days, but my mother let me borrow hers. They called me and said and told me what was wrong with my car and said they had to check it again and run it and something else is wrong and that also a battery needed to be replaced. Because of low-voltage that that was gonna be $275 and that my warranty would not cover that I told them to go ahead and cover that anyway and replace it. I knew that I would have to pay an extra hundred dollars so that would be 375 when I picked it up After six days of not having my vehicle my mother had a doctors appointment and she’s 70 my brother is partially paralyzed. He also had a doctors appointment. I’ve recently got a job promotion and I had to be at work as well at four in the afternoon. I also had to be at work the next day at 6 AM at this point I really needed a vehicle. I called them and asked to speak with the person this visit around 9 AM I was told that there were somebody in line to speak with the representative and that there was also somebody on the phone. I was patient and waited an hour. I called back and got no response about 10 o’clock in the morning. My mother‘s appointment is at one so I just went down at this point, I told them I needed a loaner because it had been six days since I got my vehicle. They told me they had no loaners to give out. I asked them why my car had not been fixed at this particular time because it wasn’t an 11 hour job Since part of it had already been fixed. They told me it wasn’t their fault since they had been backed up and my car wasn’t in the computer system to begin with. I told them that I had had an appointment and my car had been in the computer system. We had argued back-and-forth over this and I brought up the text message. They said what was it in their computer system and I said well that’s not my fault That your computer‘s fault she then went back and got them to fix my car by the end of the day, at which point I had to take my mother to her appointment and then pick up my vehicle they couldn’t find the paperwork because they had not printed it out. Then we went on a searching spree for my vehicle in the rain and I could not find it With me and my mother in the car I walked first and then we rode in the car looking for it not being able to find the vehicle then I went back inside and asked them where my vehicle might be trying to remain calm. They sent somebody out to get my vehicle saying it was in the back lot because they had no room for it. There was room for my vehicle out front because I saw obvious parking spots. I got lucky that day and was able to make it to work. But not without the rising blood pressure. I wouldn’t recommend getting a vehicle through this company just to have it get a check engine light on and have to go through the company to fix it here and get this kind of treatment when I told them I was about to have a panic attack waiting for my car I had heard ladies laughing about my panic attack in the background and let me tell you I have ears, but I wanted my vehicle that day. So I said nothing just so I could get my vehicle. It was totally...

Jack is amazing. I have bought two cars from him (first a Bronco Sport now a Bronco) and will continue to buy more cars from him in the future. In 2021, I wanted a Bronco Sport and they were impossible to find due to first year being released. He found me the exact one I wanted. I received it in a matter of a week from being ordered. When I had to trade in the Bronco Sport, I have been looking for a Bronco for over a year (at lots of dealerships). However, I always end up back at New Smyrna Mullinax. New Smyrna Mullinax has the best variety of cars and at the best prices. I especially go because of Jack. He is a great multitasker. Making himself available for all of his clients even when he has clients at his desk. He has been there through my life changes when car buying was difficult. He was always patient, listened, and never pressured me into anything. I called his cell phone when he was off due to having questions and he answered. I heard his kids in the background. It was truly nice. Obviously, I did not want to interrupt his home time. However, it’s nice to know this is not just a job for him. He truly loves helping people and is dedicated to his clients. He likes to deepen relationships in the community providing top tier Customer Service. My boyfriend is not a Ford man. However, this whole experience has him looking for a Ford himself. Thank you a million times, Jack. You continue to put smiles on my family’s faces.

Update October 2025: After purchasing a Chevrolet, my significant other found himself in a difficult situation needing a reliable vehicle only two years after his purchase. Jack Tuttle was our go to! Continues to be empathetic towards our situation. Jack goes well out of his way to help and make it the BEST experience. The whole Mullinax staff is wonderful - Top notch! They walked him through every truck option. He ended up choosing a F150 Lariat! His first Ford and loves it so far! Thanks a million Jack. THIRD vehicle with you, here is...

Service department is the WORST I’ve ever encountered. My 2022 Bronco was in for 4 recent recalls. One was an issue with the stop/ start feature and created a very dangerous situation when my car shut off and wouldn’t restart in rush hour traffic in Deland. I was assured that they would try to “replicate” the problem with a test drive. When they couldn’t find anything they asked if I had filled up my car with gas the day it stalled. “Yes”. They said they would do additional tests that it may be the fuel injection system. After having my car from 7am to 5 pm they couldn’t find anything and I picked it up the following day. Only to see that the odometer had less than half a mile from when I dropped it off!

Amber, the service person assigned to my account could not answer why since she had told me they did extensive testing on it to “replicate the issue”. I asked her manager to call me. Linwood called me only to try to tell me their test drive area is only 1/4 mile and it didn’t “pop codes”. Also tried to downplay that my car suddenly stalling and not restarting only happened ONCE. Very rude and even hung up on me.

This is the second time since February I’ve had to take my car for recalls. The last time was for breaks. It had less than 21,000 miles on it and the brakes and pads already needed to be replaced. They had my car for days and I didn’t want them doing the work since it wasn’t covered by warranty. I had cancelled an oil change on it when they gave me a run around with the brakes and told them in advance to cancel the oil change since it wasn’t covered in my service contract any longer. Service manager didn’t communicate with mechanics and they still did the oil change. When I picked up car they wanted to charge me $100+ for the oil change.

I will NEVER own another Ford and I’ll make sure others in NSB/ Edgewater know that Mullinax Ford will give your car the “sun treatment “ and inconvenience you without any regard for your time or your...