Afro Car Service — Local services in New York

So I took a ride with this company this week for the first time and while in my ride, the dispatcher, Tamara called the driver to ask him if he picked me up to which at that moment I asked if I could speak to her to inquire as to why the ride took 45 minutes to arrive. At that point to Mary became extremely rude and disrespectful and upon being told that she was being rude and disrespectful, she decided to start cussing me out, Then, when calling back to speak to a supervisor tomorrow, pick up the phone states that she is the supervisor and hangs up then, when calling back to speak to a supervisor, I get another dispatcher who informs me that Tamara is nothing but a dispatcher and that I should be calling back in the morning in order to issue a complaint with the supervisor upon calling back in the morning, Tamara picks up the phone again, and this time states that she feels harassed and is calling the police due to A customer calling to issue a complaint on her. This business is very unprofessional. Anyone who caused this dispatch line will be greeted with the same level of professionalism that I was greeted with and I encourage everyone to call to see exactly what I’m talking about. If a supervisor reads this, please feel free to reach out to me immediately I am very open to a line of communication to explain exactly what happened I even have video evidence of our conversation If you’re interested in learning how your employees treat your So-called...

DO NOT USE THIS COMPANY

In my attempts to support this black-owned business, I encountered a pattern of unprofessional behavior from their drivers that has left me thoroughly dissatisfied. The instances of rudeness were not isolated; instead, they persisted over multiple rides, making it evident that there are systemic issues within the company. The lack of reliability became particularly problematic, as I found myself stranded due to the drivers' unprofessional conduct.

Communication breakdowns and a dismissive attitude further exacerbated the overall negative experience. It's disheartening to see a business with potential fall short, especially when there's a genuine desire to support enterprises within the black community. Unfortunately, based on my encounters, I cannot recommend this car service company to others. It's essential for them to address the underlying issues to provide a more reliable and...

I HAD THE WORST EXPERIENCE, THE DRIVER TRIED TO OVERCHARGE ME , THEN TOOK ME FOR A DETOUR REFUSING TO STOP AN ANY STORE TO GET CHANGE THEN WHEN I CALLED THE BASE THEY TALKED OVER ME AN HUNG UP ON ME TWICE! WORST EXPERIENCE EVER AN IM GONNA LET EVERYONE KNOW NOT TO USE YOUR SCAMMING SERVICE.. JUST DISGUSTING AN NO CUSTOMER SERVICE ANYWHERE FROM THE DRIVER OR THE BASE! SO IN THE END I HAD HORRIBLE SERVICE AN WAS OVERCHARGED DON NOT EVER USE THIS SERVICE I WISH I READ THESE REVIEWS BEFORE I USED THIS COMPANY! NEVER AGAIN! ONLY GIVING 1 STAR CAUSE GOOGLE FORCES US TO, IN ORDER TO LEAVE A REVIEWTHEY SHOULD HAVE NEGATIVE STARS.. SMH...