Wells River Chevrolet — Local services in Newbury

The people are great at the dealership, but it is extremely frustrating to have to return to the dealership because they are unable to do more than just an oil change for a particular day. I also have an ongoing and ever-increasing electronic issues with my 2019 Trail Boss. I have had them look at the radio issue almost since I bought this vehicle, this needs to be resolved. The vehicle does not read that the car is in park and will not allow me to lock and alarm the car until it times out. This is completely unacceptable for a relatively new (2 yr old) vehicle. I also have a FACTORY extended warranty and was charged $90 for an update to the software that caused a service engine light. It was not possible to be done by the owner and had to be done by the dealership. I should not have to pay for software updates with an extended warranty. Which was explained to me to continue the warranty that I had when I bought the car. If things keep going like this, I can promise you this will be the last Chevrolet that I purchase. My time is very valuable to me, I do not wish to return multiple times for the same issues over and over again. I have had ordered parts needing to be installed for several weeks and they are unable to accommodate due to scheduling. Those parts are now still sitting on your shelves. Not an...

This is probably the first time I’ve left a review for a car dealership as most experiences didn’t work the way I thought they would. First I’d like to say that Brianna at Wells River Chevrolet was a pleasure to work with! This was the only experience that I’ve had buying a vehicle that was painless. I reached out about a used WRX that had just been posted for sale. Now a WRX has been a car I’ve wanted for well over 10 years. This was a low mileage, great condition WRX. I reached out about info on the car and less than an hour later I go an email from Brianna with info on the car. Almost seemed too good to be true honestly..this is the only time I’ve bought a vehicle that was this fast, easy, no hassle. I wasn’t pressured, I was able to think about my decision. She was very understanding and very willing to make a deal happen. This car is exactly what I was after and exactly what I wanted. I was in and out in less than hour. She was super friendly and welcoming to the dealership. I’m very happy I was able to get a car so local, well priced and such good condition. I was also very happy with the entire process start to finish. She answered all my questions, gave me info I needed and helped make this an amazing...

I understand that it is hard to find trucks these days. I have bought 3 vehicles from these guys over the last 6 years. I saw on their lot a 2014 Chevy 3500 truck. Just what I have been looking for to have for my business. I stopped in and said that I wanted to buy it. I was told that they were not selling it, that they were going to use it for their plow truck. Now, I am not a smart man, but I would think if I was in the business of selling vehicles, and someone comes and wants to buy a vehicle, my shop vehicle. I would sell it to them. Especially they way it is in these current times and trying to sell vehicles. No offer to discuss it, or even find me one like it. Guess I am stopping at 3 vehicles and will go someplace else that wants to sell me a vehicle.

So a follow up after hearing from the owner from my first review and telling me to reach out to them. I call today to ask about the same truck and am told the exact same thing. Their truck, not going to sell it because they can't get another one for 4 or 5 months. But they would be happy to sell it to me in the spring. . Don't bother. Any Dodge dealerships out there that want to...