Niemann Ace Hardware — Local services in Newton

I own a construction company. I was doing some humanitarian work in Newton for an elderly couple at no cost they had slip and trip hazards. In order to complete work I needed to purchase a drop cord because my crew did not pack it. I purchased the drop cord from this True Value location. The drop cord had issues. I went back to exchange it and explained what had happened. The employee was very rude and called me a liar and refused to exchange it. I love to support local business's even though products are generally more expensive then big box stores. I called the owner after completing the project to explain how rude the employee was. The owner accused me of lying about the way the employee handled it. He also said, "I know who you are S.O.B!" He told me to go "F" myself and hung up. I've done several projects around the newton area after this situation. I have taken my business elsewhere and for the rest of my life I will never make big purchases or rent equipment from this location nor will I sub-out to any other contractors which generally include but are not limited to Plumbers, Electrician's and Concrete crews that have a store account here. I'm also apart of a labor union besides owning my own business and I let them know how you treated one of there union brothers. You sir need to find Jesus. Maybe you where having a bad day and you took out on me your customer. I get it. If you take the time to evaluate how you treated me and would like to make amends please reach out. God Bless...

Absolutely horrible customer service!! Rented one of their mini skidsteers and used less then 2 hours and it dumped over 9 gallons of hydraulic fluid on my customers concrete and sod.. Me being a mechanic for over 10 years (John Deere & Kenworth) I know my way around equipment.. The machine wouldn’t move from lack of fluid and was after hours so nobody could be reached and no after hours contact. So I checked the machine for the problem, found poor maintenance on the machine filter had spun two turns off the housing and had a rust through hole on the bottom. Rust through a filter doesn’t happen over a week or two let alone a year... I did some research and found Toro recommended the same fluid I use in my stump grinders. That being Mobil 424- over $70 per 2.5 gallons the 9 I put In the machine equals over $250 in just fluid alone. Just to get this machine back loaded on the trailer. Washed the machine and trailer and returned. Called the store and left a message after waiting 30 mins on hold for the owner. I was told he would call me back. That never happened I called at 4:50 and spoke with the owner Scott asked for my money back he refused and said it wasn’t his problem that I should have contacted them and brought it back right away... which I did but had to dump my money into it to get it returned!! Very rude and disrespectful no regards for the customer definitely wouldn’t recommend using the rental center.. Smiths Quality Rental across the street is...

Worst experience ever. Everyone knows that the prices are high but please read all of this experience I just had with the owner Scott Farver. On June 8th 2020 I placed an order with the owner for a part that he charged 41 dollars for and I asked about over night delivery. He told me around 13 dollars and I said go ahead. At this point I paid for the part and he said being the time of day that it most likely will take an extra day. He took my name and number and said to me they will call me when it arrived. 4 days later I go in to find out what's going on to find out the part was sitting on the counter and had been there for 2 days . He then proceeded to say well I should have been called but wasn't, then he wanted 45 dollars for overnight service. When I called him on the price he wouldn't budge. I dropped an f bomb about the lack of service for a part that was overpriced to begin with at which point he took the part from me and told me to leave his store and never come back. He did give me money back. And worst of all, the man never offered an apology as to why I wasn't called when the part arrived 2 days earlier. Horid experience. Randy Griffin,...