STAY FAR AWAY FROM THIS DEALER… THEY HAVE NO REGARD FOR THE CONSUMER…
I purchased Can Am, Commander Max Limited, July 24, 2015.
I have emails, photos, receipts, phone call logs, GPS track log, etc. to back up all dates, times and facts stated here.
I began my purchase process on May 8, 2015, by getting pre-approved financing through Sheffield.
Morris Motorsport gave me a price and I accepted the offer on May 14, 2015 for the above referenced BRP unit. (See Attachments)
At the time, I mentioned to the Sales Manager (Brandon) that I did not want to take a long time to close the purchase, as Sheffield told me my approval was good for 30 days.
And I wanted to take it with me on a trip, in which, I needed to ship it on or before July 5.
Not a big deal and would not be saying anything except for having to waste my time writing this letter…
Your dealer, Morris Motorsports did not follow through on a timely closing of the paperwork and has caused my credit to be damaged due to re-running my credit a second time.
Your dealer delivered an unsafe motor vehicle to the consumer. (See attached photos)
a. Seat belt not routed correctly in two seat possessions, causing restraint to not actuate as designed by the manufacturer
b. Roll Cage bolts were left loose enough that an individual could manually rattle it when lightly pushing back and forth.
c. Roll Cage was not aligned correctly
d. Roof Panel was loose enough that it would have flown off with mild use.
e. Roof was not aligned
f. Steering Alignment dangerously off, camber, caster and toe are all far out of spec… (steering wheel is at the 2 o’clock position when tires appear straight.) (you can visually see the wheels out of alignment)
The speaker wires were left dangling where items could easily snag catch and rip them.
Pre air filter not installed in vehicle
Main air filter not installed in vehicle
I paid for parts and labor in good faith. I was defrauded out of the value of my good and valuable remuneration by Morris Motorsports ownership’s lack of proper training of its employees.
a. I paid for labor to install parts and they did not install them and or install in a professional workman like manner
b. I paid for parts that were not provided
c. It was brought to the attention of Morris Motorsports that the parts were missing
d. Morris Motorsport agreed to forward the missing parts to Can Am dealer in McKinney, TX, July 24, 2015
e. As of Aug 27, no parts had been forwarded
f. No effort
Vehicle was delivered with side panels that were nicked in the exact same place on both sides of the vehicle
Roll cage covers were not installed or provided (they come on the Limited)
As an example of the dealers lack of responsibility as a Can Am representative, after signing my paperwork, I immediately pointed out that the vehicle was missing the:
bumper
the extra key
the Garmin
Box lock
An additional example of the dealers lack of responsibility as a Can Am representative, is that they are using unskilled and untrained labor to work on your product.
This practice of using unqualified personnel to work on and assemble a motor vehicle that goes in excess of 50 mph is a dangerous practice.
After signing my paperwork, I was finally allowed to see the vehicle. I immediately sought out the service department.
The reason is that I could easily see there were problems with the machine and I wanted to root out the problem.
Upon entering the service area I ask for a gentleman named Michael. I was directed to Michael who is a Can Am tech.
I ask him, “How easy was the install of the accessories and machine?”
His response was, “Oh you are looking for the other Michael.”
I located the other Michael and ask the same question with the additional “Are you a Can Am Certified Tech?”
He replied, “NO.” He also admitted that he was the person who assembled and did all the work on...
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