The SafeMarket - Liberty Safes of Atlanta — Local services in Norcross

Yesterday, my wife and I were looking at safes at a very famous big box store in Lawrenceville GA when we were approached by sales person in another department. He wasn't busy and had just recently researched and purchased his safe from Liberty Safes of Atlanta. He raved about the quality of his Liberty safe and the exceptional customer service he received from them. He was so convincing, we took a chance on visiting Liberty Safes of Atlanta without an appointment. This was to be the beginning of one of the most positive customer service experiences of our life. They invited us in because there must have been a gap between their scheduled appointments. Steve and Sandy immediately made us feel like family. Everyone in that store was very friendly and extremely customer focused. They were very patient with us and answered all of our questions. We even left their store to go back to that big box store to look at their safes again. After three more phone conversations with Liberty of Atlanta, we purchased a Liberty USA series 36. One of our biggest worries, in buying a safe, as I am sure it is for others too, was wondering how we would get it home and inside our house without damaging our steps and hardwood floors. This turned out to be one of the best parts of our already great experience. The safe was delivered, on-time early this morning by one of the most professional and well equipped crews we have ever met. They had an amazing hydraulic dolly and demonstrated extreme skill in using it to position our safe in the desired location. They put felt pads on the bottom to protect our hardwood floors. They took the time to carefully level the safe so well that you can position the safe door in any position and it won't move in either direction. One of the guys, David, explained every detail of how to set the combination, adjust the shelving, change the batteries when needed, and activate the warranty. He patiently hung in there with us until he was sure we did not have anymore questions. My wife and I are just blown away by how positive and simple this whole buying experience was. It's one thing to buy a great product at a fair price and we did. It's another thing to be able to associate such a positive memory of this experience every single time we look at our Liberty safe. Way to go Liberty of Atlanta! You can bet this will be a story we retell over and over for...

Got the presidential and installer would not center the safe and safe came blemished. Was not able to get a hold of sandy so not sure what to do to correct the issue

Update to review: it took a couple of weeks but Liberty Safes of Atlanta did send out the installer again and they were able to adjust the safe and center it properly. They also sent out the repair person and after sometime he was able to fix the blemish and the chipped paint so now the Safe is almost as new, the chip is in a very difficult place to repair so he did the best that could be done on site. I would like to give a higher rating but for the price I paid and the money i lost having to take time from work to have this all done and not get any compensation from Liberty or Liberty safes of Atlanta for all my troubles prevents me from rating them higher.

I do give them credit that both, the customer service people i talked to at Liberty were very friendly and understanding and jumped on the issue as well as did the sales force from Liberty Safes of Atlanta, just I had to work around their schedules which cost me time and money I will never see again.

I would still recommend them and Liberty safes as your first choice if looking for a quality safe and professional...

My wife and I did our homework before making the appointment with Liberty Safes of Atlanta. I studied the internet and narrowed it down to the Liberty Colonial 30 (compared to AMSEC, Rhino, and many other manufacturers). When we arrived, we met THE most knowledgeable expert on Liberty Safes - Sandy. She told us all about the different options on the various models. We did not feel rushed, and after 45 minutes made our decision on a different model. Sandy had an opening the next day for the delivery and made it happen. Twenty two hours after our appointment, we had our Liberty Safe delivered. The delivery team was extremely friendly and professional as well. Liberty Safes of Atlanta should have 100% 5 star rating (too bad someone gave them less than 5 stars because they failed to make an appointment)!! I guarantee that you will not be...