Norcross Supply Company — Local services in Peachtree Corners

Good morning. My name is Luis Rios, representing Mara Contractors LLC. In this opportunity we are writing to let you know that we are not satisfied with the materials that you have sent to us. Here's the story so you can understand what we are trying to say:

On 02/26/2024 we talked to your sales representative Orlando, he was very kind and attentive with us, so we decided to buy the materials (Red Cedar Rough Sawn) for a 20' x 30' Pergola that is going to be attached to a ceiling. We spent $4097.58 in materials and when we received all the lumber we noticed that it was mixed. It looks like there's red cedar and white cedar in the bundles, We completely understand that there's going to be a slight difference in color between each one, however, the color difference in the cedar we received is very noticeable, even that the customer told us that the white pieces looked more like Pine than Cedar.

Yesterday we talked to Orlando again and he apologized for the inconvenience and he said that today during the morning the delivery truck is going to pick up the material. When I received the refund receipt I realized that you are charging a restocking fee that we don't want to assume because we are returning the material for exchange and it is not our fault that you sent the wrong  material. As you can see in the photos that I'm attaching there's no way to match the color using cedar color stain and sealer because the customer doesn't want to use a darker color because he wants to keep the natural color of red cedar. We are supposed to receive $3136.32 and you are returning $2665.88. There's a $470.44 difference for the restocking fee that we think that It cannot be applied in our case because we didn't choose the pieces that you sent.

I look forward to hearing your...

I have been shopping at Norcross Supply for over 15 years. I went in the other day, around May 20 or so to purchase a Cedar 10' 6X6 post. There were 4 left from the previous stack on top of a new stack of posts. The 4 were in really bad shape and I explained to the yard worker I could not accept any of those four. I asked if he could please open up the new stack so I could get a better choice. He called for the yard foreman over the radio. The yard foreman came into the warehouse with an obvious chip on his shoulder and told me I had to take the post the yard worker wanted to give me originally. That post was so bad the worker actually put his fingers through the knot holes to pick it up. I told the foreman I was just going to get a refund and come back another time. He went completely beligerent on me and told me to never come back, that I needed to find somewhere else to shop. I told him I would tell the front office what he just said to me. He then gets on the internal radio to the front office and yells to them that I am coming in for a refund and he that he told me to begin shopping elsewhere. I really thought I would go into the office and they would have apologized for the foremans behavior, but instead the office mgr took his side while the rest of the staff cowed down and staired at ther desks. Pitifull. 15 years of loyalty down the tubes. I took the foremans advice and now go to a Lumber yard in Woodstock that carries Cedar. The owner not only walked me to what I needed, but he said pick your lumber, then helped me load it into my truck. A longer drive but the quality is suprisingly much better and the lower prices make it worth the trip. Oh, and the yard foreman...

I first went to their website and made an inquiry for a quote on some cedar. I never got a response. But I decided on pressure treated decking so I called and Tim Dove (he likes to call you "Buddy") didn't know what #2 Prime was. He must have thought "prime" was the chemicals. He takes my order and I gave him the freedom to schedule the delivery for any day except Friday. He setup for the next Monday so I took that day off work - but it didn't come. I called around 5pm and he said he was going to call me. Tells me they didn't have it in inventory .... What? So fine. He tells me he will get it to me the next day. Didn't come. Wednesday morning at 7am a truck wakes everyone up in the neighborhood. I go out to tell the delivery guy it's 2 days late. He told me what I was thinking... there's no reason for it.

After I get my delivery - 2 weeks later, I get a response from the website. Miran Hadzic did not know that Port Orford is a TYPE of cedar and not a BRAND. And I thought they specialized in cedar. Does anyone know anything over there? Does anyone know how to do basic business?

I cannot recommend them to anyone.

And they sold me the same ProWood brand lumber that Home Depot sells after I specifically asked Tim if they had anything else. But he didn't know so I took whatever they had.

Lowes has better lumber. Prowood is probably the bigger brand now. But it sucks. It comes very green and wet (chemicals) and it twists and warps like crazy...