Hair Outlet — Local services in Norristown

Horrible experience shopping here! They do not respect their customers and overcharge for hair products. Yes, Norristown is limited in beauty supply stores which is one of the reasons why I was have shopped here in the past but I will happily drive a few minutes up the road to store in Plymouth Meeting Mall where my money is appreciated. They did not want to give me a refund for hair that was unopened, unused, and I purchased literally 10 minutes ago until finding out that my hair stylist already had hair. I asked the man at the front if he was really willing to lose me as a customer over $12 bucks and he shrugged his shoulders as if to say he didn't care. I was stunned by his carefree attitude and poor customer service skills. I told him that I will never shop here again and he shrugged his shoulders again. Wow! Totally...

Considering the slim pickin's of wig shops in this area, this isn't a bad shop. You just need to hit it on the right day. There's a lot of hit and miss. The brands they sell are decent, ModelModel, Freetress, VivicaFox among others. The pricepoint is all over the place. I've picked up ModelModel Storm here for forty bucks when I am well-aware it is less money on websites such as Divatress. The customer service is fine. I've never had an issue. I just wish the selection of wigs was bigger and better. More edgy and on'trend hair is needed--but, considering that there's nothing else around...

Racist clerk and owner. I come to this store all the time and this time I had my scarf on. Clearly they didn’t recognize me as they followed me around the store. As I’m looking at wigs the cashier comes from the front and starts arguing that I need a wig cap. I purchase one and then he follows me to the back and stands next to me blocking me into the corner. I asked him to give me personal space multiple times and he refused to move. I’m not sure what type establishment you run but it is giving racist. I called my friend for my safety and immediately left. Spend your...