Reuther Material Co. — Local services in North Bergen

RETURN DENIED AFTER BEING LOADED INTO THE TRUCK!

I traveled from NYC to NJ to "Reuther Material Co" to purchase five Thermal Blue Stone steps, which they claimed to have. Upon arrival the transaction was processed smoothly by their awesome sales agent "Carlos Castellon". The trouble started when I was asked to load the materials into my truck. I agreed to help and I noticed that the steps where different from the one's I requested. I shared my observation with the stock person who reassured me that the stones are a market standard 2" thick. We finished loading it into the truck and I left. Luckily the landscape contractor called before I hit the traffic light and advised me to return all items as the Blue Stone steps would not match the 1.5" thick stones at the property. I immediately called Reuther Mater Co and they confirmed that they don't carry the exact item I need, they also assure me that they will accept the return.

When i got back into the loading area the owner refused to accept the return stating that there is no return on the receipt. He refused to listen to my explanation and repeatedly shouting "No Returns, No Returns" while operating the loading machine. He never spoke to me, however he advised all of his staff to deny the return.

Frustrated by their unprofessionalism I advised them that I will cancel the transaction by the Credit Card. They told me that I can do whatever I want but they were not going to take the items back. At that point we drew attention of every one at the store and it was very uncomfortable and I left.

If you are lucky enough to be able to lift it and unload the stones yourself you can do what I did. I "Backed up to the front of store and unloaded five 200 pounds in the middle of their drive way and left.

Needless to say that I will be disputing the transaction as Item never received. Shop at your own risk at that location "5303 Tonnelle Ave North Bergen NJ 07047"

They should hire special person to handle owners tanter tantrums and...

Reuther is THE place to go to buy the materials you need for your masonry project. I have gone there several times to look at options for pavers for my home. Most recently I had the pleasure of working with James Russell at Reuther who was able to get me the best price and quickest delivery time for a specialized paving product. He was able to obtain material for me in 2 weeks when it was initially projected to arrive in 2 months. He responded quickly to my messages and helped us resolve an issue where we needed more pavers last minute. Highly recommend Reuther for all your...

James was extremely helpful. I walked in only having a slight idea as to what I wanted to do. Because of James‘s expertise and guidance, I left being extremely confident at what I am doing and what I just purchased. James immediately showed me the best option, took me outside to show me in person, told me other options and did not pressure me at all. He was extremely efficient and I am very happy with my purchase....