Charleston International Airport — Local services in North Charleston

Outstanding customer service like Sherry is there in Information desk way back i should have sent now but i should send this one Charleston Police Department & Charleston Aviation Authority Management -

Hope you all remember me - I used to park every week in the Year 2017 and I used to park Year 2012 to 2014 regularly.... I used to ask if you can give me some discount or regular parking or some kind of or so.

Anyhow, the goal or objective of this email is to inform that

A. I was trying to find the car on 2/10/2019 after I landed in CHS -from San Diego, CA for work through American Airlines - I need to send them for the good work during the trip also ...Anyhow this is more critical.

B. I had parked in M38 - in SURFACE Parking - but deleted the Text message I had stored since this personal cell phone storage became full.... and I had one of the management from our Organization waiting at the Airport, I promised them to drop also - I informed their brother and sister- I hesitate to name in the email and the Organization since I work in a secured environment....

C. During this process, Operator # 212 could understand my Asian Indian Thick Accent, even though I am here in this country from May 16th 1996........my accent has not changed nor I changed my name even though I became US Citizen in the Year 2006- same name with same thick accent:) since I came really old:) just for lighter sense.

She was super helpful, super nice and highly care for customers- without her help I would not be able to get hold of the Police Officer.... She also talking to the Police Officer that she informed the person in the airport- very very helpful - this kind of good attitude, highly compassionate, highly helpful should NOT go Unnoticed- this is a LONG due from my end.

Police Officer- the lady - I did not ask her name she was kind enough to drive and she found the car, even though we passed one or two times in the M row.... I thought I parked in K or L or M - since I came from other gate due to construction or parking is closed on other side....

but Police officer thought I might be confused since as you can see I was real desperate to find the car and someone was waiting for more than 35 or 40 minutes ....as I promised and it was real late in the night.

Till the Police Officer did not give up - She Was the ONE Who found - she backed up and said here it is in M38 - she found the color Nissan -Blue color and what not - I am touched by all these gestures

I did not have a Remote or you can press the key to find the car- this is Manually opening ones.... earlier I had Toyota Tacoma truck not anymore like a Cowboy:) now due to lot of scenarios to maintain families at different places I owe as you can see not a Typical Asian Indian:) not much savings...live on Pay check to Pay check.

Hence, I would take this into consideration, as you can see I speak my mind, totally honest, brutally honest or they say in office-straight shooter...or so .... the good work should not go Unnoticed.

my GOOD Karma should prevail and I should get proper sleep and my soul when I die should rest in peace since they helped- I should NOT forget to THANK the GOOD work, Outstanding help even though this could be small Deed- this is really an important One on that DAY - February 10th 2019 - I should not forget ever.

Is there a way to applaud, or put a note across in their file - Good Appreciation from a REGULAR CHS Airport person -I used to rent from Hertz regularly as you can see with my name?

Thanks so much in advance- this good Deed will go a Long Way for them and their families- I love CHARLESTON Airport, Charleston, SC...

Thanks a...

Their TSA was useless, all saying different things & seemed as if the ladies I had the “pleasure” of dealing with could use some training! The first TSA lady (a younger girl) told me that I am going hold my baby and go through x-ray machine and push the stroller through another gate. Then she walked away and I’m standing there trying to find somebody to ask because it didn’t make any sense but there’s nobody around for me to ask so I start going by what she said. Finally somebody comes by! She was VERY rude and condescending saying “no, no you can’t be in that line, first of all, you can’t take a baby through x-ray, if you put your arms up you will drop her” lady what on Earth is wrong with you ? Maybe YOU would do that, but most people aren’t so dense. So I am folding up my stroller while also holding a baby as she keeps.. talking? I don’t know why. “step away from the metal detector” “fold the stroller” “put it there” “walk through here” I finally snapped and said “you’re gonna need to hold on, I’m literally holding a baby on an airport floor doing this” she still didn’t seem to comprehend and kept talking, I had to ignore her so I could get it folded and not drop my baby on the floor. I don’t know why she kept talking or didn’t just get off her lazy butt and help if she was in such a hurry. when she was done getting us through she loudly yelled “you’re welcome”. Put in your hearing aids, grandma, nobody’s thanking you, I sure wasn’t because quite frankly you barely even did your job. and you’re not very good at the very little that you did 🤷‍♀️ oh, and she also ripped the green check tag off the stroller for some reason and I’m so glad I caught that because I needed it for my flight!

Anyway, that lady should be let go since she clearly can’t handle the stress, whatever stress a short line at 7 am may be! but really everybody else in customer service and the flight were great! The customer service worker for Allegiant was happy to fix the TSA lady’s screw up and write a tag out again for the stroller and he was very nice. The store workers were nice and it felt so good on the flight to finally have a worker ask “do you need help mama?” seeing I had a ton of stuff including a baby that I’m struggling to carry. she didn’t have to, and I was able to get it, but just her offering...

Good little two terminal (maybe 10 gate) airport. But my God, it easily takes 1 hour after you land for your bags to be on the carousel (yes even with Delta Sky Priority!!). Imagine you land on one of those 11:45pm flights and have to wait until almost 1am for your bag!! Might as well just leave it and come claim it the next morning! In fact, why don’t we?! Let’s let their own internal operations team complain about the wait instead of ignoring all the people who frustratingly stand at the carousels each hour… just leave your bag after waiting 30 mins and come pick it up the next day! If the carrier team doesn’t like all our bags piling up outside their baggage services door each day, then let THEM be the ones to tell the airport that more baggage handlers are needed. I’m tired of complaining with no one listening… Here’s your chance to be heard: come get your bag the next day. Or you can try what untold thousands of other passengers into CHS do every day and that’s ignoring all gate requests for “3 more checked bags” and still try to cram your roll on into even more limited overhead space (further delaying departure and arrival times for this airport) just so you skip the whole baggage wait experience. Just keep letting all of that frustration pile up (overfilled airplanes with delays causing airline profit losses, overfilled baggage claim offices overworking site carrier personnel) for CHS and see if we can maybe then be heard, maybe then get some change when it’s finally THEIR problem and no...