Advance Auto Parts — Local services in Norton

Needed a battery for my vehicle and this location is usually my go-to. Figured I would do the free install in-store to save some time. What a mistake. After searching by VIN and buying the recommended battery, the employee doing the install decided it was not the right size which turned out to be correct. However the battery he decided to put in instead had the wrong voltage and was a tier lower than what I paid for (Which he said was the same price and obviously wasn’t true). Not even 2 minutes after driving out of the parking lot I had multiple electrical errors that I now am apparently responsible for fixing. Only reason this is 2 stars instead of 1 is because the other two employees who put the correct battery in were great. I however will not be returning to this store ever after this insane amount...

Lady was rude behind the desk. Do not recommend talking with her, the other guy was ok though. Prices are like convenience store, convenient if you need a part they have in stock, but you are going to pay 3 times the price as online and sometimes more! 10 dollar single spark plugs? I bought 4 for $7.99 with free shipping, same exact plugs, smh and the guy said they don't make 2 dollar plugs anymore Brick and mortar stores can only survive if they providing excellent customer service and experience (something that is hard to receive with online shopping) and I will say I received neither at this location. I live 5 minutes away and I will drive the extra 5 minutes to go to Napa from now on if I need a part today, that's the demeanor and attitude I received at this location, just...

I went in there to mail a package. I went to the register and was never acknowledged. The older man there was doing something on the register and talking to some other older man there and was never acknowledged by him either. I heard him tell the other man something about it wanting him to change the password and so I said could I do it at another register and he got nasty with me and told me to take my package somewhere else. What happened to customer service. I asked to speak to a manager and he said he was the manager. How sad because if that was my business I would not want someone like him in charge. I will never patronize that place again. I live right around the corner but I will drive miles before I ever go in that...