Rent-A-Center — Local services in Norwalk

I wish I could give negative stars. When I first inquired into RAC, I was still in debate on which fridge we will be needing and the amount of times they text you and call you to pressure you to make the deal is insane. I found the fridge I wanted and went with it. I spoke with Ernie into what day I need it to be delivered as I was still in transition of moving. They attempted to deliver two days prior when I specifically noted I will not be home. I called Ernie and it was squared away and delivered the correct day. Fast forward to the following week, Oscar R. was rude in regards to my first payment. Oscar texted noting “this is your first payment and it’s already late”. This RAC called me a few times a day but being on the Naval base, I didn’t have access to answer my phone. They have no disregard for you as a customer and don’t take into consideration what you might be doing at the moment. They will hound you and even sent someone to my home because it took me a few to respond to Oscar. Not only did he come off rude, RAC charged my card 4 different times with 4 different amounts. I understand they want their money but customer service is horrible. I will be reaching out to corporate and filing a complaint for the Better...

I inquired and got a refrigerator from this location. Of course when I first came they didn’t have any in stock. I’m like hmmmm. What store don’t have product. Anyways. They claimed to have a new used refrigerator at another I could get. They sent me a picture and told me the appliance was almost new. Had to small dings. For a discoid be willing to be accommodated. When I got the fridge it was so many dents and dings. They never mentioned. So I agreed to take it temporarily being that I just moved and needed something. But only until I can order another one. I have many countless calls to the corporate leaving several several messages for district and regional managers. No response. So this lets me know how you think and feel...

This place is a joke they collected all my personal information and gave me the run around and now I don't feel safe with them having all my information..Everybody that answers the phone acts as if your bothering them by asking questions horrible customer service and very...