Boot Barn — Local services in Odessa

I came to boot barn to find a pair of "everyday" boots I could wear at home, work, etc. Once you walk in you're greeted by the employees which is a good sight to see. This store has a large variety of boots, clothes, hats etc. Prices are relatively competitive in comparison to most western stores in the Basin.

I was approached by a kid named Elyan. He introduced his self by his name & with a handshake. Super rare now-a-days but very good etiquette & professionalism in my opinion. I found several boots that interested me and eventually went over 3 pairs to see which one I would like best. He retrieved every boot in my size and asked if there were any others I would like to look at. He really went above and beyond to accommodate my search for the perfect pair. Elyan was also dressed to par and spoke with manners which is a huge plus.

All in all, I had a great experience coming here. I will keep coming to this Boot Barn because of the great products and the amazing service this store provided me in the short period of time I was there. Super satisfied and would definitely recommend anyone looking for western boots & clothes. Thanks Boot Barn & Elyan, much...

I'm very disappointed with Boot Barn's lack of customer service! Do not believe what the employees tell you. The manager will not honor what his employees tell their customers. I bought a $200 pair of Ariat work boots which were supposed to be waterproof but leaked. They exchanged them after quite a hassle and almost an hour in the store. The new pair didn't fit as well as the old pair. The employee told me to try them and if I didn't like them after a few days I could bring them back he would exchange them for a different pair after their new shipment arrived. Per his advice I did what he said and they didn't fit any better after a few days so I brought them back. The manager wouldn't exchange them and then tells me the employee who told me I could no longer works at Boot Barn. He then tells me that I can call Ariat and see if they can do anything for me but probably not unless they are defective, because I wore them. (Which I was advised to do by his employee). I will take my business elsewhere, where they honor their employees word, who just happen to represent the company to...

I just left the store on loop 338. I was there to buy some boots for my grandson and myself. While shopping the electricity in the store shut down. We were asked to come to the front of the store so we did. We waited patiently for about 15 minutes in Hope's of making our purchase. A man walked up to the door and asked if he could leave and was told no. I assured the employee that when I wanted to leave, he wasn't stopping me. I explained that it's against the law and borderline kidnapping. I said it calmly and politely as my grandson was beside me. Hes 9 yrs. Old. He told me to calm down and that there was a sheriff deputy in the building which I already knew. I am now upset, being held against my will, and being treated as if I were a criminal. It's 107 outside today, and hot inside the store by now and I'm so upset I'm having an asthma attack. Finally the deputy comes up and tells the employee to let us out and that he has no right to hold us hostage. This really just happened. I'm in shock and so is...