H-E-B — Local services in Odessa

After I purchased all my shopping items I noticed I was overcharged for a 10 lb.bag of potatoes. So I went to customer service and stated my dispute. HEB charged me $2.97 although the price is set at $1.49. I even took a picture of the price sign on the bin of 10 lb. of potatoes. The customer service cashier respectfully honored it. Then I asked for a customer service email so I can avoid waiting in line. Instead the cashier has one of the produce managers come to see me in person. She, the produce manager, arrives and hears me out. I reiterate my dispute. She kindly responds, apologizes, and says it was the first time of her hearing about this specific price discrepancy. I retort and state, " what will you do about it and what about the next customer?" She retorts in an exhaustive manner," Sir, I just said I will take care of it. It could have been something as easy as a kid shuffling the prices around." I state back, " I don't think so. And what about the old lady who doesn't notice she was overcharged?" She strongly says,"I've been managing for 20+ years..." So I intervene with a sincere smile," And I've been shopping for over 40 years, we are on the same team here. I love HEB and I love shopping here." As I am closing my last statement I reach out my hand to shake hers and she was a bit hesitant but she joined hands to insure customer etiquette and ethics. Notice I said, it was I who reached out my friendly handshake with a smile. Not her. To conclude, why would customer service lose its integrity when justifying a misleading price, $1.49 versus $2.97?" HEB Store#711.2501 W.University Blvd....

Under normal circumstances, we drive to the store to shop for groceries. I relied on delivery services for medical reasons to avoid crowded spaces. I placed my order early on Sunday for evening delivery. At the time of delivery, I received a notification that one item was unavailable. I chose to cancel that item, but it still appeared as charged.

I called the store multiple times but was left on hold without an answer. I then contacted the 800 number and was told the item had been substituted with a larger, more expensive version. The representative explained she had also tried to call the store to cancel on my behalf but could not get through. I was then told my only option was to drive back to the store for a refund—completely defeating the purpose of using delivery.

This experience shows that H‑E‑B is not adequately prepared to handle delivery services. The communication process is ineffective and does not meet the needs of customers who depend on this option. Additionally, speaking with someone from the store didn’t prove to be any better and confirms the process...

First, there is plenty of parking. You may not get one right up front. But the layout keeps you from the long Walmart parking walks. It is always clean and the staff are friendly. And believe it or not, they speak and understand English. Even the late shift. I advise downloading their app. It's easy to use, and extremely helpful. You can make your list, and find coupons easily. I really like, that as I'm making my list. The app organizes your items. Not only putting items that share an aisle together. But it also tells you what aisle you can find your items. For the most part, it is well stocked, and the aisles are wide anuff that you can actually move around other shoppers. I recommend giving them a try. I believe you'll find it at the very least. A pleasant experience. OOOO, 1last little tip, that will save you a lot of time. If you are traveling west bound. You will have to cross over the east bound lanes. Instead of entering into the main drive. Turn in the drive that takes you to the back of the store. And just loop around to the front. And I believe it is the easiest...