Verizon — Local services in Ojai

Yaquelin as a sales associate is impressively patient and professional. The one thing I didn't like, which I'm sure is a store policy and in no way a reflection of the sales personnel, and that is the upselling of "necessary" components for the phone which keep adding up. My advice to the customer is to get everything laid out in advance of approving the transaction--all on the table in front of you and not presented to you piecemeal. First there's the "free phone" which then you find out you have to pay the tax on. Then there's the required first month's insurance, then there's the shatter proof cover, then there's the camera lens cover, then there's the car charger, and the charging blocks for both car and wall charger, and on and on and on and on.... When this started making me nervous I backed out of the deal, which I was told I had 30 days to do-- so I did it that visit. Look, I'm already leery of Verizon--I've had some real bad experiences with them and I don't trust them generally speaking. It was unclear to me that I would have to re pay a restocking fee. I said I didn't want to pay that but they charged me anyway, after telling me they'd "reverse it." My suggestion is that the store make that clear when they tell you that you can return anything in the first 30 days. The reason for three stars is this: I give Yaquelin five stars for her patience and professionalism, and the store/Verizon 1 star, which I'm...

Very unprofessional! If I would have a choice to go to a different store I would. Very disrespectful. It started with the girl that works there Dawn and I don’t think she has been there that long. I didn’t mind that. What I did mind was the fact that I drove 45 minutes just so her manager Sean or Steve that are in carpinteria mess up my order !! I went for an in store pick up and Sean ended up not talking to me about what was going on and went into my account without authorization !! And added ANOTHER line to my account for a phone that was paid off already! It took me 5 days to get everything fixed with Verizon customer care !! When I called to ask THIS store to help me because they were the ones who added EVERYTHING without MY PERMISSION they told me “ I don’t know anything and I can’t help you, just call customer care” this was the most unprofessional situation I have...

This review is for the fantastic service provided by the employee Sarah. I came in on Memorial Day needing an urgent wireless solution for the security of my property. It was a unique request, but Sarah left no stone in turned or solution explored until we solved the problem. She went way above and beyond, it was not a simple problem to solve.

Most folks would have shrugged their shoulders and turned me away saying, “Sorry don’t know what to tell ya.” Case in point, Sarah was the only one working in that store that day. I had also gone to T-Mobile who had three employees on the floor, couldn’t get past the initial question of what I needed. I was in and out in 3 minutes without a solution.

Sarah won a customer that day for Verizon. Verizon corporate take note, with service like that provided by her, if she ever switched carriers I’d be...