Subway — Restaurant in California

I placed an order on the mobile app, buy one footlong get one half off. My boyfriend and I ordered the same sandwich, the Bella Mozza, but there was a glitch on the app and evidently the order wasn't actually placed, even though I was charged. My boyfriend went to pick up the sandwiches, but the employees said they had no such order. Because I placed the order as a guest, I could not pull up order history on the app and my bank's app does not allow screenshots for security reasons. My boyfriend told them this, but they said we'd be refunded. He ordered the same sandwiches (paid regualr price), but they didn't even know how to make them! They kept asking him what he wanted on them, and he said how they come on the menu. He just got home with our lunch and the sandwiches are completely wrong. How do these employees not know how to make sandwiches from their own menu? Ridiculous. They were also very unfriendly to my boyfriend and had an attitude like they didn't want to be working. This is the worst experience we've had at...

Out of all the Subways I've been to across the midwest, the one in my own hometown of 30 years, sandwich buying, is the worst in existence. They make it clear that they literally hate you, as soon as they make first eye contact. From here on out it, it is blood, and your sandwich experience is going to be absolutely traumatic by the time it ends up in your hand. Your sandwich will be wrong, and no, you won't have one remade, or get your money back. You will only receive the cold-dead-stare of someone who considers you their mortal enemy, untill you leave the establishment dissatisfied with or w/out sandwich. Sub-Zero ala Scorpion. It's as if the employees are stuck doing chores because the manager grounded them, along with their self. I can easily say this Subway has been in this condition for atleast the past 4 years. No sign of a franchise manager, or corporate response, to any of the SERIOUS problems that exist here and have been made known. 15 years ago, this used to be a great place to eat. Hope it is one day...

Horrible, the rudest young-girl-with-an-attitude service ever!! Avoid at all costs! The only reason they get any businesses because they’re the only Subway in Ojai. Today is the day before Thanksgiving while I’m on the phone with my boss as he’s ordering for his very hungry construction crew, this little girl is being so rude as he tries to order. No friendliness no please and thank you just super freaking rude and short. May I have Coke? Yes but it’s not cold. OK can i have a cup of ice then? No I can’t have cup and ice? We don’t have any ice OK so can I have my money back? what?! So you don’t want them? No I want my money back *eye-roll why would I want warm Coke? You don’t have to have an attitude!(she says with a ton of attitude) I don’t have an attitude, you have an attitude I just want my money back I don’t need you being rude to me And how old are you young lady? You should learn to respect your elders. Omg Subway start over…customer...