Vera's Posh Paws OKC — Local services in Oklahoma City

Absolutely unacceptable experience at Vera’s Posh Paws on Northwest Expressway in OKC.

I dropped off three dogs for their scheduled grooming appointments around 9 AM. I filled out all the paperwork, gave clear grooming instructions Shave their bodies down to 1/4 inch left hair only on bodies 1/2 in on legs and normal faces for their breeds , and was told they’d be ready by 4 PM.

Around 3 PM we were in the area so , we stopped by because no one was answering the phone we tried calling several times . After waiting in line, we were told one of the dogs had just been taken back—at 3 PM—six hours after drop-off. The groomer had just come in from a smoke break we saw her walking out as we walked in. We were told it would be another 30 minutes and they’d call us when she was done. The groomer said I have finishing touches to do, This is when we were prompted to pay up front and wait outside—so we did.

We waited 45 minutes. No call.

Went back in, waited in line again, and now we’re being told there was a “miscommunication”—that the groomer didn’t realize the dog was with us. That’s completely false. Three employees had already acknowledged her nearly an hour earlier.

Then we’re told she had just been bathed and dried… and I’d have to come back tomorrow to finish the groom. Are you serious?

Absolutely not. My dogs don’t stay in cages all day for nothing. So now she sat in a cage from 9 AM to 3 PM, finally got bathed and dried, then stuck right back in a cage—because she still wasn’t being groomed. Clearly.

I had already paid—and yes, the system prompted for a tip, which I didn’t leave because I hadn’t even seen my dog. I asked for a refund and was told only a manager could handle that. I asked for a call today—not “sometime”—and the woman at the front said she didn’t even know what day that would happen. Completely unacceptable.

Let’s be clear—this is a 12-pound dog. There is no reason it should take two hours to bathe and dry her. That tells me all three dogs likely sat untouched for most of the day.

To make things worse, when we got home, I got an alert that her AirTag was left behind. We had to drive back AGAIN to get her collar—and that turned into another 30-minute wait. And when we left, we were told to “have a better day.” Unbelievable.

But sure—they made damn sure to take our money, knowing full well the dog was never even groomed.

We didn’t get home until 5 PM—angry, disappointed, and completely disrespected.

I expect a full refund, a call from a manager, and assurance that this kind of chaos will not happen again. If you value your time, your pets, or basic customer service—rethink bringing your animals here. We will not be taking any more...

Update to all people pissed with this establishment. I had them served and went to court and after their lawyer intimidated me I dropped it, never got my money back never had anything paid for by them. My pup is going on 14 now and thankfully he can still get around even after this place which I know for alot that's not the case!!! I hope the people who have lost their animals to this cruel establishment get some kind of justice because it is totally unacceptable what they do to animals here.

I will never be boarding my dog again anywhere after this experience. It was our first time boarding our 6 year old golden lab/retriever. He isn't fixed so I was told he would be by himself the whole time. He was here for 10 days because we left the country. I picked him up, he wasn't super excited to see me so I just thought he was mad at me. I get him to the car and see open wounds from his eye to his throat. I go back in asking what happened to him and was told that she thought I brought him in that way. Nobody has given me a specific answer, now I'm being told it is hot spots. There are old wounds and fresh wounds and I wish I knew what happened to my poor, sweet friend. I took in a care free, fun and cuddle loving dog and picked up a shell of a dog. It took days for him to start to act normal again, his lips and eyes are still bloody after 3 days of me caring for him. He wouldn't go to the bathroom without me outside with him for 2 days, lost 8 pounds, and had diarrhea for 2 days. I was never informed there was a problem, I had to ask them what's wrong with him and it was then deflected back to me as if it was my fault. The fact of the matter is my dog was in their care, none of my emergency contacts were notified and he was left to suffer for god only knows how long. I was never able to check in on the webcam as it was always nap time. I've had to spend $125 in vet bills from this establishment. My dog is traumatized and probably will never be the same. If you care about your dog, dont send them to...

Seven-&-A-Half Hours!!

We’ve used Posh Paws for day care, lodging and grooming for several months. Like all of you we want the best for our companion animal and this business appears to be no better or worse than many others in this area. However, we won’t be back after our last dealings with Posh Paws.

If you are considering grooming there you might want to read further regarding what happened to us recently. We had an appointment and dropped off our dog just prior to 9:00 am, just at the groomer was arriving. This is a small dog; five hours later I called to see when he would be ready. I was informed that two other customers had “pushed for sooner pick up times". This sounded like two clients that came behind us were moved ahead of our appointment.

At seven hours I called again and was advised he was being finished up.

Finally, at 7 ½ hours I had enough and drove there and told the two individuals at the front I wanted my dog regardless of his condition. When I complained about the absolutely ludicrous time frame one of the personnel stated “we’ve been busy”. Really, 7 ½ hours to groom a 20-pound dog! The other simply stared at me like I was over expecting.

At no time did anyone there so much as entertain the thought of expressing some small form of an apology. Not very good business sense.

The groomer has always done a good job with our dog and we’ll miss that. But, if you let other customers muscle their way into a shorter time frame while my dog sits in a cage for most of the day; well, there are other kennels and groomers elsewhere. Even if their comeback is they were busy or many other clients were ahead of us (and I seriously doubt that), then someone should have made that clear at check-in and not 7 ½ long and unnecessary hours later.

Extremely poor customer...