Appliances 4 Less Oklahoma City — Local services in Oklahoma City

I wanted so badly to leave a great review because my purchase experience was great, the install was the very next day and those guys were also very nice. However, as they finished up they realized there was a problem with the filter and it needed a new one to work properly. No problem, they said "she" their boss was going to bring it by before we close at 4 pm and this is before noon. I was nervous about signing paperwork without a fully functional fridge, but I signed for it. The end of that day, Wednesday came and went. I stayed late at work waiting for her. I began calling around 5 pm and got no answer nor answering machine, so I left for home. Thursday morning I call first thing. I reach a lady who I assume is "she" and she didn't seem to know anything about it so I explain and she said they'd run one over by the end of the day. Again the end of the day comes, no call no show no filter. I call again and I'm told "she" had to run to Norman to deal with a delivery, and they'll come tomorrow, Friday. I was off Friday and hated to leave this run-around in the hands of my staff so I checked with my employees mid-afternoon and again no call no show from the fridge folks. I called again Friday afternoon and I'm losing patience. I was told I could just come get the filter from them and do it myself. I decline...I said I paid for a fully functional fridge with ice and water in the door and that's what I want cause it's feeling more and more like I will be blamed if anything is wrong after I put it in myself. Plus I'm literally less than four miles away and they're making it seem like doing what they have stated they would multiple times is not going to happen. At this point I'm seriously considering disputing the charge and letting them come pick this is and starting over elsewhere. I explained that this is now call #4 with three promises of fixing this minor issue and not once has anyone there picked up the phone to call US, it's all ME reaching out. She actually said "well if you're wanting a fully functional fridge then I need to send the guys that install them then and they can't do it until next Tuesday" and she asked my business hours. I told her 10-4 but I was willing to stay late IF ONLY SOMEONE WOULD COMMUNICATE WITH ME and let me know I need to do so, because I've already stayed late twice in the past three days without so much as a phone call to say they weren't coming as promised. I agree to wait til the following Tuesday for the guys to bring the filter. 4 pm comes and the rest of the staff goes home so I call to see if they're actually coming this time and the person who answers seems not to know what I'm talking about so I explain the whole thing again; somehow the call had been answered by the Norman store and this individual seemed genuinely concerned that we had gotten the run around over something so simple. Within about ten minutes of getting them involved I heard from the delivery guy who said he would head here next. And he did get us fixed right up very quickly and we were locking up by 4:30. Why did this take seven days, five phones calls (from me to them), and a total lack of customer service/northwest OKC store personnel/the boss? I have no idea. I'm a small business owner myself and NEVER would we treat our customers in this manner. I really wanted to love them and I think I might give the Norman store a shot next time but, unfortunately, the one near us is sorely lacking in the customer...

Replying to the review response, you didn't offer $100 at all. And you didn't offer this solution of getting a replacement fridge until March 25th which was a week after I informed you we had to have a fridge and purchased a brand new one. Had you offered this when we brought the issue to your attention then that would have been great,

Mistakes happen, and unfortunately, we are the ones getting the short end of the stick and are losing almost $800.

The proposal you made again didn't include anything about $100, and felt like a slap in the face when you already knew for a week that we had a new fridge. We purchased our fridge 1/7/2024. Unfortunately the refrigerator we received never worked like it should. When we first got it it took a while to get cold, and only made ice for the first few weeks and then as time passed became even worse as the freezer wouldn't keep things frozen. The repair that was done on this fridge before it was sold to us was not right. Now after getting a brand new fridge we realize we shouldn't have to had to wait very long at all for it to be cold enough to put stuff in and for it to make ice.

We did have a warranty on the fridge, and we paid $100 for a service call only to get the run around for weeks as they could not find someone to work on it since it didn't have a service tag. Finally after talking to 3 different LG representatives I was able to obtain the type of freon required and the amount it needed. Even after that the cost of the repairs were going to be too expensive to make sense, so the warranty company gave us a settlement of $1350.

We spoke with Sabrina who is a manager I believe to see if they would be willing to buy the fridge back from us, in which they could turn around and fix it and resell it. Possibly even for a few hundred dollars to try and recoup some of the almost $800 that we lost on purchasing a fridge from Appliances4Less.

I didn't expect for them to give us back everything we lost because it was partially my fault for not realizing we only had a 30 day return policy. I also didn't expect however to be basically turned completely away with no resolution for a refrigerator that was never right from the day we got it. The excuse on behalf of the company was that the owner is impossible to reach at this time due to being in the military.

I take part of that back. She did offer a resolution today that she could have sold me a fridge with whatever the settlement was for. But last week I had already informed her we had to get a new fridge asap and bought a brand new one. If we were offered that in our previous discussions this could have possibly been an OK outcome, but we still haven't even received that settlement from the warranty company.

Thankfully the only thing left to do now with this horrible transaction that took place is to dispose of this...

Really don’t know how to feel. Just bought a new washer after ten years with my last one. I’ve only had this washer about a month and it’s not filling up with water . I paid to have it delivered installed and the old one removed . I hate that it’s nice to look at it, but not delivering the service I thought it would . Hoping they can resolve the issue for me . As for the delivery , they delivered it and hooked it up ,and purchasing was quick and easy ,just need my washer to work properly.

UPDATE! I’m here three days later, and I don’t know how to feel . So as you all know my machine hasn’t been filling water , so I called and spoke to a lady the other day , I told her what was happening and I asked if someone could fix it and a guy in the background told her they wouldn’t fix it because it was after the first 30 days !!!! What!!!! I was so livid because I was really rooting for them to come take care of me . (I work hard for my little bit of money , and life is very expensive on top of that . I don’t make excuses though, I work hard to provide what is necessary {which clean clothes and good hygiene is a major role for my lifestyle }and to be denied help when I purchased the machine from here made me feel horrible !) I was given a warranty number and the lady at the warranty department told me I don’t qualify for a warranty because it happened within 30 days of me receiving the washer . HUH? WHAT THE HELLY !? WHAT THE HELLY BERRY?! So I called the store ,spoke to a super kind lady named Trish and though she was very kind empathetic and human , she couldn’t do anything. I did everything right, and was treated wrong ,and for what ? I’m out of a washer that works and my money. I’m humiliated ! I just want what I paid for . I just wonder how can someone who wouldn’t want this done to them ,turn around and do it to others for absolutely no reason ?. I assumed being a small business that integrity, morality and common courtesy would come along with the business and I was denied all. Let’s be honest , how would you feel? Only when we think of that ,are we able to be empathetic towards...