Magdon Music — Local services in Olyphant

I am in town visiting from Nashville, TN and stopped into the store today to ask about information regarding a guitar that I sold here years ago that I am trying to find again. I had the displeasure of speaking to Natalie who was ignorant and unprofessional from the moment we met. When I told her I was looking for a guitar that I sold years ago she said "ha, good luck with that". Everything that I said was met with a snide and condescending remark. She said several times during our interaction "I'm not trying to be mean" and "I'm not trying to be dismissive" when in fact it did seem that she was being both mean and dismissive. However, it didn't seem that she had to put much effort in doing so.

I asked if I could leave my contact information in case they came across any information for me. She refused and said "we have too many people looking for guitars". Imagine that, people looking for guitars at a guitar store. Natalie is a rude and unpleasant person. She concluded the conversation by simply turning around and walking away.

Natalie should not be in a customer-facing role and has no business treating anyone the way she does. I was glad that a friend was with me because I was so appalled by the interaction I wasn't sure that it really happened.

This was such an unnecessarily negative experience and I don't really understand why someone would work in a guitar store if they have no interest in guitars or helping people connect with guitars that have special meaning to them.

Edited to add: I was initially being helped by Isaiah who was very nice and actually attempted to help me before suggesting that I speak...

I’ll never go back to this shop ever again. I drove a hour to get there and I went in there ready to throw up to $2,500 at them for a new Strat. The sales staff treated me like I didn’t exist. I wasn’t a familiar face and I think that may have been the problem. I was talking to a sales rep, ready to place an order for a new Fender American Ultra Strat (because the one I wanted at the shop sold right before I got there) and he literally turned his back to me and walked away to talk to someone he knew. Like mid sentence. I was engaged and speaking and he just blew me off and walked away. He began speaking to the other person while he was going over to them. Smh. It blew my mind. Didn’t say excuse me… Nothing. Just rudely blew me off mid sentence and walked away. It was embarrassing. I definitely felt the vibe that I wasn’t cared about as a customer and that I wasn’t known to them so therefore I didn’t matter. My wife and kids were standing right there, and even my wife felt the vibe. I turned and looked at her right after this happened and she immediately said to me, “that’s why people don’t shop at these little boutique shops anymore. Because they don’t know how to treat people.” The whole experience at this shop just felt off. They came across as rude and dismissive and made myself and my family feel unwanted in their shop. I normally don’t write reviews, but this experience was just not good I felt the need to express it so that maybe they could do better in the future, because I definitely don’t want others to feel the way I did after visited...

Stopped in the other day. I’m actually from about 30 minutes away, but was up visiting my girlfriend. I Needed a set of BASS strings anyway. So it looked like a cool little shot from outside and when I went in, it was great the selection they have is awesome especially the Guitar section. I had a few questions and I believe it was the owner Jay that helped me. Jay was very knowledgeable very polite and very willing to answer any questions that I had Honestly, the only places around me right now are the main stream corporate music stores. And as a small business owner, I would much rather help small businesses so from now on for any of my music needs, I’ll take that 30 minute drive to visit This shop. And if I were you, I would do the same. Thanks for all the help Jay I’ll be...