Village Pointe Toyota — Local services in Omaha

This was a horrible experience. I will not be back. I really thought going to the dealership would be best and ended up regretting going. Try to give a short version. I love my Toyota.It is the first toyota I have ever own and I am sold on all the things they say about how great toyota is. My car was running perfect when I brought it to the dealership. I had put on two new tires that day and then call to set an alignment with the dealership. The person that I talked to and dealt with through the entire process was a man called lucas. This gentleman was very professional. However after about 2 hours I received my car. When I drove out of the lot, I knew right away.Something was wrong with the car. If I let go of the wheel even at 12 miles an would pull so hard to the right.It would drive right off the road. I immediately turned around and went back. I was shocked that whoever did the alignment didn't even drive the car , there's no way they drove the car. Lucas immediately took care of it.Put it back in the shop and I waited for them to fix it again. Then lucas came and told me that the technician could not fix the car. They agreed that it does fall to the right, but they had done the alignment correctly where it is supposed to be.According to the computer print out there has to be something wrong with the car. Well , there was nothing wrong with the car before I brought it to the dealership. I brag about how great the steering is in my Toyota.I am always impressed. He said that the service manager had a higher up technician.Look at the car and that the cannot fix it.Because something else is wrong.Maybe the frame has been. Maybe there's something wrong with parts. You will have to schedule an appointment where the higher up technician can put it on a lyft and go through your car and find out why it's not working. So I brought my car in that ran perfect.You guys service it and now I can't even really drive it. And they have the nerve to blame me or tell me they didn't do it. They did nothing wrong. So I paid for an alignment and received a broken car and i am out the money. I could not believe they would not stand behind the work.They did that this car had nothing wrong with it until they touched it. Again , I would like to say lucas was very nice and professional. So I left went down the street to a different shop. Talk to the general manager with the computer printout of the alignment. The dealership had supposedly did and told him that I was told something else is wrong with the car because they can't align it.. this manager of the other company Brakes Plus roll his eyes told his technician to put it on the lift. They fix the car in thirty minutes. I asked him what he did and he said well I aligned it. He said the steering wheel was put back incorrectly.It was not centered.The front passenger tire was not straight it was pointing right, and they adjusted the alignment and now it works. I told him I was going back to the dealership to get my money.He said, if I was you, I would tell the service manager that whoever did the alignment didn't no what they were doing. I went to the dealership and talk to Lucas. Who proceeded to get the service manager?And the service manager started questioning me about what they did to fix it. I felt like the service manager was still trying to defend and blame me. I told him what the other manager said was that whoever did the alignment didn't know what they were doing. I didn't like feeling that i was being blamed. I felt like they already knew that it wasn't done correctly, that the person that did. It really didn't know what he was doing, and they didn't have the time or want to take the time to fix it. So their excuse was, there's something wrong with the car and that they were gonna try to blame it on some other reason that I would have to fix. I asked for my money back and they said I would receive it in 2 to 3 days. I also didn't like the fact that I spent six hours trying to get it all done. But no one apologized for wasting my time. I will...

Joel, after shaking to $19,500 being the lowest he could go on the 2022 Rav4 I was about to purchase. The next day (after he said they would hold it for me), JOEL, lowered the price online to $18,500. *I had already picked up the cashier's check from my bank, which was for the amount agreed upon. When I called and spoke with Joel about how upset I was when I was showing my husband the details of my future car. Joel said I'm sorry, that was an accident. Which I found a little hard to believe. It's not like you can fat finger all those clicks on your computer sir! After hanging up with me, the price changed online, yet again…Weird. To add to this: They (the dealership) were fully aware this was my first time purchasing from a dealership. Yes, I was cautious, evidently not enough.

No one mentioned the dealership warranty, I wasn’t aware I could have added it on until I was signing the paperwork. The gentlemen who was helping knew I didn’t have this information up front and laughed when I asked a question regarding why they didn’t mention it. To say I was frustrated is an understatement.

Joel cut me off when I asked about the service department adding a remote start to the car. I didn’t want it included in the deal, I simply wanted to know the pricing. He made me feel like I was inferior to him due to my sex. I am a mechanic's wife…I am not ignorant. Thank you.

After purchasing the vehicle, I mean directly after purchasing, I noticed the mileage on my paperwork and the actual mileage was incorrect by over 1,000 miles. * Cool…super cool, considering the warranty I ended up getting only covers 6,000 miles, so with their math only 5,000 miles. Mentioned this and nothing was changed. I got about 3 miles away from the dealership noticed my passenger rear tire only had 23 pounds of air in it. Had to stop to put gas in and air. Two days later, I was replacing that tire. Five days later, I would be driving back to see my family and my media center goes out. After I smelled an electrical fire smell, my screen did a weird, one-strip, then went black. Of course, this happens on New Year's Day, and the dealership isn’t open. I called and left a voicemail. Nothing, which is fine, cause it was a holiday. The next day, I called several times to get no real answer, many voicemails were left, and no one called back until I lost it with the poor receptionist. I purchased this car only 6 days ago to have the media center entirely go out was wild to me. I still believe the only reason they agreed to fix it was due to how Joel spoke to me previously. So, I take my car in for them to inspect, and they need to order a part….I was told a week. The next week, I was told another week….the next week, Ozzy (service depart) was supposed to call with an update. Never did. I called with no response. I called a week later to get told to stop calling, and we will call you. How nice of them. Trusting this dealership has gotten me so far.

On March 4th, 2025, Ozzy finally called to inform me (FIRST communication with him since Jan) that my part was in. I informed him he lost quite a lot of business from me due to the lack of communication and respect from his team at VPT. I will never go back, and will never recommend them to anyone. I am a loyal customer who returns when the service is satisfactory. Big mistake….5 of my friends and family have purchased new vehicles since my experience, and I did NOT recommend them to shop here. I passionately told them to stay away if they valued their time and money.

Have a...

Friday, August 1, 2025 . Started off the day ending a transaction with another dealership regarding a truck that didn't work out. So my friends were like, Hey, you can use our car. No worries, no problem. But I said you know what? I'm just gonna take a look at village point to see what they got going on. So Made an appt with Brett for 1:30. He actually texted me an hour before to make sure the truck was ready. I met Brett. He was very nice. I was able to look around test drive, no problem, the minute we sit down, another salesperson comes from behind and ask for the keys for a customer to do a test drive. Brett says, okay, then he tells me "no worries, because you are the first customer, so it doesn't matter". Starts to verify info and takes my keys to get my truck checked out for trade in. He's back within 5 minutes, visibly disappointed in a way that you can't fake. Proceeds to explain that apparently there's a disgruntled customer and the general manager is in the process of probably giving this truck to that customer. The customer was a young lady who most on the salesfloor could see was visibly unhappy. He kind of looked at me in like shock and apologized stating, had he been aware he would have not had me come out. He even had me text minutes before i got there (which i did ) to make sure the truck would be available.

Brett nervously goes onto his computer, trying to figure out if there's anything else available, but there were only 2 tacomas that were used on the lot. The one that I came to test drive and another 1 that was out of my price range. So he goes back to the general manager again, to just kind of see what is going on. He comes back apologizing again and says if anything changes, he would call.

My banker called to see how things went, he was appalled by what I experienced. My friends, who were previous car salesman, were appalled. I spent the of the rest of that evening looking through the reviews and to have so many one star reviews in a 6 month period, with a healthy amount involving females, ( they were the customer or they were the wife of a customer) dealt with unprofessionally is wild.

The response from the dealership always includes contacting either Barry Dillon, who's in charge of service department or John Foster, who I guess, is in charge of that the sales floor. What also does not make sense is that if these are your customers whether first time or long time, means you have their information. So they should not have to contact you. You see the review, you call them.

Just another observation that is a definite bad optic. You have 2 more female customers( both me and the young lady that was disgruntled) who are both of color. We already have our own issues of navigating safely in the world and experiences like these do not help.

For a dealership to represent one of the best car manufacturers in the world, the review page should not look this. I did not check the review page before I came out. Because like most people, the minute we see the name Toyota, we know that it's going to be quality because that's what Toyota represents.

As a small business owner, who also have clients that own their own businesses, we learn, when there's a lot of complaints at some point, there needs to be an overhaul, audit and possible restructuring.

This almost sounds like it should be a news story, which I've been apart of in the past (k e t v and omaha world herald) for my small business as a landscaper, this is something that I feel really needs to be...