CVS Pharmacy — Local services in Orange

Firstly I love my CVS inside Target. Pharmacists are very knowledgeable, helpful. This review is about the CVS on 4040 Chapman in Orange I was appalled that there’s no shopping cart there. How do you expect people to shop without one I asked the worker there and she just shrugged her shoulders saying that people steals them. If that’s the problem I would think a big corporation like CVS would hire people to help with minimizing the loss by different preventative measures To say the least I was extremely disappointed....

Nearly 2 weeks ago, I left a message for the pharmacist to contact me as I was charged over $400 for a prescription after being told I had a zero co-pay. The pharmacist never reached out to me. I eventually saw the pharmacist and expressed my frustration with not having been given the courtesy of a call. Other CVS customers have also complained that they are learning they owe high amounts for medications that they were told by the pharmacy were zero co-pay....

One of the pharmacy tech here just was unnecessarily rude. I politely asked about picking up a prescription and they just kept snapping at it to be “louder”. The abruptly pointed me to drop off rather without just stating simply that a prescription needs a re-approval. Just get repeating “I don’t have a computer here”

A matter of simple miscommunication which could’ve easily solved by saying - “I won’t be able to help you here but the drop off can answer...