Providence Willamette Falls Medical Center — Local services in Oregon City

My husband is actually sitting there right now with the top of his finger cut off and they haven't even offered to Maybe give him pain medication or anything. Now usually in the ER it's not 1st come 1st serve but on a case by case basis and they're taking people with no physical injuries Who are sitting there talking on their cell phones and appear to be just fine. Maybe some of them have the flu. Even so, they're taking back people who are evidently better off than him and he's sitting here with his finger tip in one hand and while the other hand is a bloody mess and it's been 3 in a 1/2 hours later and they're still not helping him. What in the world is wrong with this hospital? And this is not our 1st bad experience with them. I've had many bad experiences with them when I have tried to bring my children because they are most definitely the worst emergency department to bring children too. Save yourself the time and hassle and go to Doernbecher or Randalls. As I'm writing this he still sitting here waiting. My mind is literally blown at what a horrible facility this is. It is sad that they are the only hospital in our area. They need new staff with better training. They need to be taught how to treat people better as well and wipe those nasty looks off their faces. They're lucky I am not saying anything directly to them. And it is only because my husband doesn't want me too because he doesn't want this to take longer. Because that's the kind of facility they are. The kind that will make you wait longer if you ask about your wait. If any of you have a choice to go anywhere other than here I highly recommend doing so. On a completely Different incident, my son who gets severe pneumonia frequently during cold and flu season was discharged from the ER. They listen to his longs and said that they may be able to hear something in one of the longs but it probably was nothing and they weren't going to do any x-rays because they said that he sounded well enough and appear to be fine. The next day we were admitted into Randall children's hospital for 5 days because of RSV, pneumonia and low oxygen levels fluctuating between 82-86. I told them when I went to the ER that I know my son and I know that this is going to be pneumonia and they didn't even check. They tested him for the flu which he did not have, but they didn't test him for RSV which it turns out he did have. My son gets so severely sick that he can die if not treated properly and the fact that he was admitted to the hospital the day after and was in such poor condition when they told me to go home dusgusts me. But now I know not to even waste my time at this ER just because it is close to me. It's much more worth it to drive the extra miles to go to...

[ ] First off, I want to acknowledge the busy waiting room on a Monday night at 10:07pm. When I arrived with my mom and 14 month old son who had a laceration above his left eyebrow and bleeding. He was acting fine and normal, not screaming or profusely gushing blood. After waiting 90 minutes, I checked in with the receptionist to only be told, check back in 30 minutes. We waited another 30 minutes to be told my son’s name was going to be given to a nurse. FOR WHAT? We waited another 20 minutes before my mom approached the receptionist to 2 employees who were beyond frustrated and irritated from people asking how much longer the wait. Considering all of the patients in the waiting room. I understand it’s not their fault and in fact know when an ambulance shows up it shuffles people around. When I asked if a pediatric patient was not an emergency, let alone a laceration above his left eyebrow. One of your employe snarked back with this is an emergency room and we can’t give you a time on how long it will be. But you can tell us to wait another 30 minutes. Just be honest and upfront with patients - it’s a minimum 4 - 4+ hour wait. Am I asking that my son be a priority over everyone else - of course not. But as a 14 month old, with a laceration over his left eye brow, clearly hit something hard enough to break the skin enough for medical treatment and peace of mind for a 1st time mom. We didn’t expect a 2+ hour wait. Finally at midnight we left your ED, to seek care at OHSU. Upon arrival at 12:30am, he was taken to a waiting room and within minutes was roomed. Nurses applied numbing cream and a doctor was bedside by 12:54am. The doctor evaluated my son and treated him by 1:15am. With much more friendly staff. Maybe better patient care, expectations that your staff inform patients and families of a 4-4+ hour wait - which was told to us by another patient waiting to seeking care who was there before us. WHO knows how long we would have waited or if we were next in line to be roomed. But just know - we will not visit your ED with pediatric needs and will drive the extra distance to OHSU. Where we should have gone in the first place. And I wouldn’t be writing this note of patient concern and care if I didn’t think this was a problem. And will likely be disregarded due to staffing shortages and nothing but excuses from the higher ups. And a note to self - WFH will not be at the top of my list or recommendations for any pediatric...

My wife 73 y/o had a total reverse shoulder replacement. Per reports (not at all verified yet) surgery went as could be expected. If you could see the spike down her humerus you’d cringe! Biggest issue we’re (1) no provider (hospitalists ignore these patients) checking on her weekdays (some came by early Sat and Sun but none on Mon and Tues where I’d would have liked to have a conversation with PA or Doc covering concerning pain recovery expectations and pain management. Pain management was a complete mess in general. There needs to be a point person coordinating pain managementf for the coming groups- (1)surgeon and staff, (2)pain doctor if one (aka Columbia Pain), (3) hospital nursing (is there a hospital pain ombudsman? There should be!!!)(4) patient and patients family. (5)Pharmacy to verify the order will be filled asap. We’ve had many many problems with the pharmacy filling opioids for extreme pain. For example provider will write an order for SAME or LESSER drug concentration and or a PROLONGED dosing frequency as compared to pre surg for taking while the patient may have some, very few if any, residual med from pre surgery. This will be an automatic reject by pharmacy This is a hallmark for poor coordination between ALL the for listed care people. I’ve spent so many hours calling offices, three or more doctors (weekends too for on call folks) Pharmacies, then driving to Pharmacies only to be turned away while wife suffering. As you can see NO PAIN COORDINATION prior to discharge. Please change you discharge procedures so all this does slip through the crack so discharged patients such as my wife are not thrown to the wolves in regard to main management she truly needs. Asides from this (and it’s a big big one) WFMC and staff are outstanding. I only write this as the now 3 weeks pot op have had so many difficulties with medication, and little if any help in understanding when and if the pain will somewhat subside making 5 stars go down to 3 for this one big issue. Get yourself a...