Flying Phoenix Games — Local services in Oshkosh

I have been a loyal patron at Flying Phoenix for the last 2 years. I would drive up from Madison every weekend for their X-wing tournaments. During the covid lockdowns I purchases hundreds if not at least $1000 dollars from this store to help support it during this time. Like I did several other local game and hobby stores. Never again. Not a single cent of my money will being going to this store after the owner flat out told me to my face that I am not a customer, because I was buying items from him to flip on Ebay. Even though I buy and flip on Ebay to purchase items to then play with, and purchase said items from his story and others. Just like everyone else does, say with magic cards. I also know several other people were doing the same thing, and he had no problem with it. He also told me that my patronage wasn't needed anymore, because more people from the player community were starting to come in now since he loosened his Covid restrictions. After this incident I blocked him on Facebook and left his store group chat, because I didn't want to get harrassed by him about not going to a game demo that he was expecting me to attend later that week, again helping support his store.

I say harass, because when my brother, who was also a big patron and supporter of his store started complaining about his "reward" system being BS and being screwed over by him several times in winnings and prizes for tournaments and the owner found out. He then said that he was going to send a lawyer after my brother for defamation and then also had the audacity to demand that my brother attend game store activities at his store and buy some of his overpriced product to gain his "forgiveness" and make amends for speaking out against his store and its poor practices.

He knew full well, that I bought things to flip, and even tried to trick me several times to purchase his old inventory that wasn't moving, because he charges full MSRP for everything. He even did it twice. Once with another person who would buy things from him to both flip and play with, and another time with a local miniature painter. Trying to gang up on me and fool me into purchasing his overprice items that wouldn't sell. Items that you can just go down the street to Adventure and buy the same thing for 20% less. In a non dust covered cramps store with an unkept dirty bathroom. On several occasions even as I was going to buy something, he would even jack the price on me right in front of me if it was something he thought I may potentially be able to flip. No concept of business ethics, business competition practices, just entitlement from his customers to purchase from him on his terms.

After I blocked him, he started to then engage in the hypocritical and double standard behavior of defaming me, like he accused my brother of, to the local player base that I am a part of telling them that "I bought out his entire inventory, 6 or 7, all on one thing." Total BS, I bought 3 at most over the course of a month or two and then several other things.

I will not patron the store of someone who is unethical and overall just a very poor business man. I kept quiet about all the unethical things I encountered with this businessman over the course of two years. Even giving him the benefit of the doubt when it came to the story of how he and his former business partner (owner of Adventure Games - his competitor, split), excluding from the story how he horded $10,000 from his business partner in product to split off and do his own thing in said story. I now see that all those unethical and extremely poor business decisions and practices were all true.

I even expect some sort of BS response to this negative review. First off, I have every right to post it, secondly you are defaming my character now and this negative review is in response to it, and if the said defamation continues or the owner engages in any form of harassment towards me like he did my brother. I entirely plan on contacting the BBB about this business and filing a complaint with...

I’ve been visiting Flying Phoenix games on and off for the last 3-4 years now as my love for Magic the Gathering has grown. Every single time I’ve gone there, EVERY TIME, the owner (Kevin, I believe) has been nothing but kind and always willing to help me find what I’m looking for. There is something about this place that I always feel drawn to in comparison to Adventure games. Maybe it’s the cozy, family-owned business vibe, or just Kevin’s actual love for traditional games that bleeds into his customer service.

Usually, I feel a bit reserved “nerding out” to someone about a deck I’m trying to build, or whats the best thing I can do in a game store with $20, but when I go here it’s almost like he is excited to just hear what I’m working on… and he doesn’t even know me! He’ll point you in the right direction, every time, and maybe even teach you something along the way. I hope this place sticks...

Started playing Carcassonne with my 13 year old and went to this shop for the first time looking for expansion sets. Talked over different sets with the owner and he made some recommendations. Bought two and will be going back for more soon! Super helpful and my kid is thrilled...and so am I. On a side note, I haven’t played Magic since the late 90’s and was amazed at the collection of cards that this store had available. Sat and chatted for a bit about how the game has evolved and he took an active interest in answering my questions. Also if I ever wanted to get into Pokémon...which I don’t want to LOL, I would go here. Love the HUGE Imperial AT-AT walker that he had as well! Haven’t seen one of those in ages! Quality store and will...