Walgreens — Local services in Ottawa

I suffer from migraines. My doctor prescribed aimovig, my insurance considers it an experimental drug and would not cover it. Aimovig agreed to pay 100% of the cost for 12 months so my insurance could see if it works or not. It took me 2 days to get the first dose filled by the Walgreens in Ottawa, KS. I was given a hassle by one of the techs. Month 2: again the same tech gave me a hassle about getting the prescription. The pharmacy manager told him "you've been here long enough that you know better, scan the coupon". He scans the coupon and tosses the script at me saying "I guess it is free for you". Month 3: My husband went in to pick up my script, the tech told him it would be $590.00. He said no, the manufacturer has agreed to pay 100% of the cost. The tech did something and said, sorry I was wrong it comes to $690.99. She knocked the wind out of him, the price didn't go down it went up. I called, got some flack but got it straightened out and he returned to pick it up at no cost to us. Month 4: I received a text saying my prescription is ready for pick up. I drove from Paola to Ottawa to pick it up. The tech was going to charge me full price, I asked her to please apply the manufacturer coupon. She looked at my account and apologized then asked for $20.00. I said if you will take a look at my history you will see the manufacturer is paying 100% of the cost. She did something and said ok it is $5.00. I told her I'm not willing to pay anything because the manufacturer has told me they are covering 100% of the costs for 12 months. The pharmacist working said "tell her to pay the $5.00 or leave we don't have time for this."

Walgreens Ottawa Kansas is NOT customer oriented. I did NOT pay the $5.00, I left without my...

I am sorry I can't give a negative 10 review. We have used Walgreens for our prescriptions for years now. They used to be quick and accurate, but anymore they are very slow and not accurate on prescriptions. I filled my prescription and was charged double what I was supposed to be charged and only received half of my prescription. When I contacted the pharmacy I talked to one of the pharmacy techs who said I would have to talk to the pharmacist. After being on hold for close to 9 minutes the pharmacist finally got on the phone and said that I could come in and get the rest of the prescription, but would have to pay the same amount again for the rest of it. I let them know I was not going to pay more than double what I was supposed to pay and asked what I needed to do to move my prescriptions. The pharmacist didnt seem to care at all that I was moving my whole families prescriptions.

I had used a coupon for Walgreens the first time which was supposed to be less for the whole prescription than what they charged for half of the prescription. They wanted to charge me 2.4 times the amount I was supposed to pay in the first place. I have moved my prescriptions from Walgreens to Walmart where my prescriptions will be half of what they was supposed to be in the first place at Walgreens. Please check your charges at if you utilize this place. I have now heard multiple people say they had similar experiences with Ottawa Walgreens.

I will not be using their pharmacy going forward. Not sure what they are trying to do their, but they really need some management oversight which obviously they...

Tried to fill a certain amount from my monthly prescription as I do every few days because my insurance does not cover medication and my medication is expensive. I was made aware that I would not be able to receive my medication as of today, October 24th. When I asked why, I was given little to no explanation other than being told that it was my doctors fault. So I messaged my doctor today, which is a Sunday and they aren't even open but they still had someone reach out to inform me that it was for sure not because of them. So I called the pharmacy back and I get nothing but rude attitudes and raising voices from everyone in the pharmacy and my issue still isn't resolved. So I guess it's time to take my business elsewhere. And its funny to give this review because when I went to, the majority of reviews that I'm seeing are 1 star. Dont get me wrong, there are excellent employees in the pharmacy but they are few and far between. UPDATE. It's 2 days until Christmas and they are closed until Sunday or Monday. I was not notified of this, despite the fact that I am there once every 3 days because I dont have insurance and also have very expensive medication. I am the most regular person that they have. Now, because I wasn't notified of them being closed, I have to hope that my doctors office is open tomorrow so they can call my prescription in somewhere else. Walgreens is terrible for prescriptions. I highly recommend you...