Stanford Primary Care in Portola Valley — Local services in Palo Alto

As a patient of Dr. Bajra's, I had a normal/typical experience being seen in her office for my annual physical. She was nice enough and acted professionally. However, her business practices and her office's billing practices are deceptive and downright extortionate. A couple of weeks after being seen for my physical, I needed my primary care physician to fill out a short, 1 page medical clearance form for an upcoming program I would be attending. I requested Dr. Bajra fill this out for me; it contained questions that we had previously discussed at my physical. Dr. Bajra requested to give me a phone call, which I allowed as I thought she was nice enough to fill out this form for me. Of course, her motivation for scheduling a phone call is now clear. After this 10 minute conversation, the form was faxed to me filled out. Two weeks later, I received a bill from her office for $400 for "medical care." No medical care was received, and her office refused to recode the charge for my insurance company. No mention was made during our phone call that I would be billed, and in the past, my doctor has filled out nearly identical forms free of charge. If you are considering being a patient of Dr. Bajra's, know that she was nice in the office, but her office uses deceptive billing practices. Before speaking with her, ask in clear language if you will be charged for her time. Otherwise, you will be taken...

I would like to give 0 stars. Dr Shreya Jitendra Shah is my primary care doctor. I was in excruciating pain today and ended up 14 minutes late to my appointment as I was unable to get into the car due to severe pain. She did not see me. The front desk told me that they have a 10 minute late policy. A sensible health care provider would still see the patient who is in pain, even if late by a few minutes but not go over the allocated time for the appointment. I requested some immediate help for my pain but they refused to offer any. While they refused to offer any medication or even an opportunity to see the doctor after repeated requests , they were quick to schedule tests that costs close to a thousand dollars !!! The front desk employees ( who are not doctors) were very happy to order tests for me and take samples even though the doctor refused to see me. It did not matter that i was 14 minutes late. They were extremely rude and insensitive , did not provide any solutions to my immediate excruciating pain. Dr Shreya Shah did not see me , but suggested expensive tests without even seeing the patient . Please dont go to the office of Dr shreya shah and waste your time and money. The people at front desk alone are enough to...

Everyone who I interacted with today was excruciatingly professional, kind, empathetic and essentially a paragon of excellent medical care. This included the front desk personnel, nurse assistant and lab phlebotomist. This review is in response to some survey questions sent after my visit. Regarding eye contact with Dr. Chelvakumar: this was a travel visit, demanding her to take in a lot of web info while using a very slow loading website. Given the time allocated, it is hardly possible for her to get her job done and also make much eye contact. Personally, I appreciate and value her thoroughness and excellence in keeping perfect medical narrative records. Dr. Chelvakumar got a ton of stuff done in a very short period of time. Dr. Chelvakumar's attention to detail is superb. She is an excellent physician, and I have been seeing her through both difficult and happy times for about 5 years. I am fortunate to have her as my...