NAPA Auto Parts - Palo Cedro — Local services in Palo Cedro

6/6 times I came here for my parts everyone ways dull as a door knob. I call ahead, they say they have my part. I come in and it is the wrong one so they tell me best I can do is next day. I had to pay someone 20 bucks to get my part the following day, after paying 20 bucks to get there the day before for a stupid 25 dollar part just to receive the same wrong part they had in the first place the day before. They act like they've done this forever and lost all enthusiasm, they don't care to listen to what you say, not just this time but every time that i go. I said to bonnie 4 times in one conversation it was ordered the previous day because the one that was in Stock was not what I wanted. Only 2 total parts in the house for this application. My new one and the old one they had. I tell her it way X part, not Y. Yet somehow I come back for my core and there is a dispute about what the receipt says vs the part I actually got.. thank you napa, the one time I try to use you over O'Reillys and you blew any chance of me coming back. I'll pay the extra gas money...

Just looked up what time Napa in Palo Cedro closes in Sunday’s and being I live about an hour away I fugured at 2:30 I could drive down and get there around 3:30 since they supposedly close at 4pm. Here we are 3:35 and I pull in and they are not open with a sign on the door saying they now close at 2pm. So now I’ve wasted 2 hours of my time and now I’m headed into Redding to go somewhere else. I’ve always been loyal to Napa but I will not be giving them any more of my business as I believe if you change your hours maybe you should update...

After 2nd trip from the mountains to deal with same napa store , same individual , for a weak battery , the manager finally replaced. I showed him my professional Milton carbon pile battery tester reading on the battery saying weak in the yellow , 11 volts , he could not see it. After the transaction he admitted he was more worried about getting credit from Napa for the bad battery. I have always gone to Walmart , this was an exception thinking it was closer , never again. I am also a retired mechanic from Shell , Lincoln-Mercury ,...