Harmony Palos Heights — Local services in Palos Township

I wanted to take this opportunity to express our gratitude for your staff and your facilities. Dad was in your care for a total of 28 days in March and April, 2019. The space was clean, the food he devoured, and the staff felt like family. There were many staff that went above and beyond, but we wanted to mention a few that really made this transition so much easier for our family, by showing us how well taken care of our dad was during his stay. Erica in Admissions was so easy to talk to. She always stopped in the hallway to catch up, and made sure we knew she had our dad’s best interest in mind. She has a great open door policy (which we used a few times) and followed through on everything we discussed. Dagne went above and beyond. She treated our dad as if he was her own father. She was not only a speech therapist to him, but she also noticed that he needed to put some weight on and drink more water. So during their sessions, she made sure he put good calories in his body and had him drink water between activities. She doesn’t just shuffle patients in and out. Dagne takes time to get to know them and helps to treat the whole patient. Marisol really has her stuff together! Even when she was busy with her many patients, she took time to just bop into dad’s room to see if he needed anything. He never felt alone when Marisol was on duty. She made sure he felt safe and cared for. Marisol made it super easy for us to communicate with the medical side of his treatment. She helped us to move some things along by reaching out to his doctor whenever we needed her to. Sean was always friendly and came into the room with a smile, even on our late night visits. When dad hurt his arm on the bathroom door, Sean took care of it like a wound care specialist! And he even took it upon himself to call us and let us know what happened, knowing that dad was still a bit confused from his latest hospital stay. T’Andria was a breath of fresh air! You can just tell she enjoys her job, and really cares about each and every one of her patients. She was the only reason we were bummed when dad transferred rooms, we thought we would lose her. But that wasn’t the case! After a few days in his new private room, we started seeing T’Andria again. She gave words of encouragement when his food was delivered, helped to fix his hair, asked about his grandchildren, and wowed each and every one of us with her positive demeanor. Caryn is always around. If I needed anything for dad, I could count on Caryn to take care of it, or lead me in the right direction. She is friendly, courteous, and respectful of her patients and their families. Caryn is always ready to lend a hand, or an ear. Patty was dad’s “watchdog”. She was always thoughtful, always watching out for dad, and always the first to greet him in the morning. This wasn’t dad’s first time at Manor Care, and Patty remembered him from 3 years before. That really helped him recall his previous success at the facility, and helped him stay more focused on his...

My mother was at this place for the past 2 months. She had a fall and was sent there from the hospital for rehabilitation. They only did therapy for 2 weeks and then blamed insurance for not doing so further. However, was insurance to blame for matted hair? Or maybe grown dirty nails, or perhaps being served pork when she had a kosher/halal diet? My mother would have to call us at home if she needed to use the bathroom at times because no one would come on time. I’m extremely upset with how she was taken care of… after speaking with the don instead of being empathic she accused my mother of not being able to use the bell properly. That was not true because I have had nurses on different occasions say that they were busy and she had a diaper so they didn’t get to her. The point is the diaper was incase of an emergency. My mother was able to walk when she got there and now she can’t even sit up. This is the worst place and I’m not sure how they won awards? Just because a place is clean doesn’t warrant an award. They should be compassionate, it’s unfortunate that my mother worked in a similar setting for 35 years and when her time came she was treated less then a human. The last day she was there she wasn’t feeling well. I called and the receptionist male said that he can’t get a hold of anyone and they are passing dinner. My mother blood pressure was low or so she felt that. What’s more important to pass dinner while maybe a person might be having a serious issue? I don’t know what to complain about? There are so many times and different people that have been neglectful. I have call records and documents pictures etc related to the neglect my mother faced. Even the social worker that was suppose to apply for her Medicare didn’t even respond back.. while I was thinking that it’s in the process. Due to that my mother was without therapy causing her to be completely bed bound. The social worker contacted me after almost 2 months and said her phone wasn’t working for 10 days.. My point to mention this is please reconsider sending your loved ones to places like Manor care. If you can Takecare of them at home. There are many services which can help you. They have sent us bills totaling over 30k but what did they actually provide my mother with to warrant that? Horrible place I would never send an enemy there. No, one has compassion from the receptionist to the don. Will twist the story instead of taking blame and fixing the issue. And now I will get a automated message saying sorry your experience was not a good one. Contact us.. Sorry you guys were given many chances to improve. However, you...

My grandma was sent to your facility in November. I started out with talking to Abby who was originally her health care case worker. They called me to set up a meeting with her team which they forgot two times. I finally got another call from someone named Aaron who also set up a meeting where we spoke with both the therapist and him. He told me that I wouldn't have to speak with the business department at all. My grandma has been there till yesterday because even though I asked for someone to give me a discharge date they said they would let me know a few weeks before. Then on January 2nd I got a call saying that all the drs in there determined that she is medically OK to leave and has to discharge on either Monday or Tuesday this week. They also told me that they ordered her a wheelchair , a shower chair and to buy a walker because the insurance would only cover one or the other .Then we put in an to get her insurance to extend her and they did not because they said she was medically fine she just needed physical help. So they sent her home yesterday at 5pm. Her nurse was supposed to show up today to change her diaper, give her medicine and everything else. No-one showed up and when I finally was able To get a hold of the nurse she said that they sent you all a message back and said that they don't take her insurance . They said they let Aaron know and that she shouldn't have been sent home without a confirmed nurse ! So then I called all morning and Abby found excel care home health told us to call mark and mark said that we needed to call a lady name Jen . We then find out that they never sent the release forms over to them stating she was released from the facility and the hospital and that's why they didn't send a nurse yet because they told us Abby never faxed the paper. My aunt also said that Abby told her that they were doing this as a favor because they don't take her insurance but the nursing company said they do, they just needed that letter. So now it's been over 19 hours with no help no answer no nothing and now we had to call the ambulance and send her back into the hospital . So I'm very upset ! We keep calling there and no answer no nothing . Very disappointed and this is unacceptable. Not only did you send her home with nothing, no help, no communication , she also had a cold that you didn't treat while there . I brought her cough medicine and five days later she called me and said she can't have that but it took you 5 days to figure it out . Like I'm going to call the health...