Alpha Carrier Experts Inc. — Local services in Palos Township

I have a 2018 Chevrolet Silverado. The Check Engine light came on & I have a handheld code reader that tells you the issue. I was able to clear the code & went for my emissions test. Naturally, it failed. I asked around for a mechanic that specializes in diagnostics/computers. I was told by everyone that I would have to take it to the dealership. Then I got Alpha Carrier Experts as a suggestion. I called & spoke with Mike Haleen and he was able to tell me what was happening and why. He assured me that it was something they could take care of. The day I was supposed to take it out to their business, the truck wouldn't start at all. I called Mike to tell him I wouldn't be bringing it out that day after all. He arranged for a flatbed tow truck to pick it up the next morning. Within hours of my truck arriving at Alpha Carrier Experts, Mike called with the issue pinpointed. Naturally I said to go ahead & perform the work. He ordered the parts & said it might be a few days before they arrive. The next day, out of the blue, I got a text with a picture of the emissions test on my truck saying it passed. They got the parts earlier than expected, put them on the vehicle & took it themselves to the emissions to make sure of their work. I could not be more impressed with this. The communication was excellent, the work was excellent & the professionalism far greater than anything I have experienced before in regards to any vehicle I have owned before. I live on the far Northwest side of Chicago & will happily take any vehicle my wife or I own to Alpha Carrier Experts for any & all services. Well worth the drive for peace of mind. 10/10, 5 stars, 2 thumbs up, etc. However you rate a business, they get the highest...

This company towed my car. When I found out I immediately called and they gave me the information. Where things get shady is immediately after I got off the phone they called me back and threatened to get my license suspended and put the amount for them towing my car into collections on my credit report if I didn’t pay. This company has no authority to suspend your license. They are liars and will threaten you to get your money. I went to the police department and the DMV and they both told me they don’t have authority to do that. I even went to the company in person and told them that the police department and DMV told me they can’t suspend my license. I told them if they can give me a point of contact I will pay them. They told me they didn’t have anyone from the police department or DMV that could validate what they’re saying. If these people tow your car they’ll use scare tactics and lies to make you pay. They should be put out of business. As you can see by their reply they are still using scare tactics. I have not lied about a single thing in my review. They can't even say I lied about anything either. All they do is threaten people saying they can have your license suspended which is not true, put charges on your credit report which I am waiting to see, and that they have lawyers. They wouldn't let me speak to the lawyers either. Very shady company is all I can...

Absolutely Disgraceful – Avoid Alphaline Carriers at All Costs

If I could give negative stars, I would. Alphaline Carriers towed my vehicle unlawfully from right outside my own apartment — and here’s the kicker: they admitted it the very next day. No signage issues, no violations, just a blatant mistake on their end.

When I called the night it happened, I was told multiple times that they “knew what they were looking for.” Confident, dismissive, and absolutely wrong. Then the next morning, suddenly it was “an honest mistake.” Let’s be clear: there’s nothing honest about taking someone’s legally parked car and acting like that’s just an okay thing to do.

Did they apologize? Offer a refund? Cover my Uber ride to retrieve the car while my other vehicle was in the shop? Of course not. They acted like it was no big deal — as if completely upending someone’s day and towing a car without cause is just part of their routine.

Because of their incompetence and total lack of accountability, I missed a day of work and was out of pocket for transportation costs I never should’ve incurred. They offered zero help, compensation, or even a proper apology.

Unprofessional, careless, and completely unapologetic — Alphaline Carriers is exactly the kind of business that gives the towing industry its awful reputation....